Planner Managment
Tool on RentalNET that helps you stay organized throughout the day
What is Tasklist?
Penske's Sales Mantra that helps boost your first call conversion
Daily Double - FCC - goal?
What is "Book then look"
What is minimum 85% - 90%?
Tab in RentalNET that shows your units needing sale pictures
What is the Remarketing Tab?
Three categories or color of ERAM
What is GREEN, YELLOW, RED?
One way to find duplicate subs against one contract unit
A unit that does not belong to your district
What is a sister city?
Newly generated quotes or hot leads can be found here
What is Callbacks ?
When a rental unit is signed to lease, unit gets flipped into this status
What is rental conversion?
What is ANY AUTO or HIRED AUTO?
The document you run daily to collect authorization and renew rental contracts
What is open RA?
A tool on rentalNET that alerts you to new your reservations at your branch & agents. It is important to check this first thing in the morning as well as throughout the day.
What is Immediate Queue?
The maximum rings allowed for incoming rings
What is 3 rings?
When a lease unit terms, unit is flipped into this status prior to being listed for sale or rental fleet
What is Offlease status?
The only form of payment that is allowed for rental security deposits
What is a cashier's check?
An alternative method of collecting signatures on a rental agreement
What is manual upload?
What application do all hikers need to use for transporting units?
The metric that determines which asset type you will be marketing today. Daily Double- LD Goal?, MD- GOAL? HD- GOAL?
What is LD - 70%, MD & HD - 85%
The acceptable % for PM Currency
Daily Double- What is the Penske's PM Mantra?
What is 98%?
What is Week out, Day out?
The amount of days after receipt of first consumer goods letter.
DAILY DOUBLE- Methods for disposal of goods
What is 30 days?
What is Donation or Disposal via landfill?
These two categories make up the operational excellence dashboard
What is Transaction Compliance & Asset Management?
The alternative method that can be used in Anthony's absence, weekend or afterhours hike.
5 steps in the ICE PROCESS
What is Connect, Discover, Bridge, Ask & Negotiate?
Three things that you look for when completing a RLE audit
What is?
VPF completion (both sides)
Damages
Cleanliness (box & cab)
Decals/ Licensing
Door locked
While checking out a customer, driver processed his license via the DL verification link, however a pop appeared telling you to print this document
What is an Adverse Action Notice?
Name 4 categories that makes up transaction compliance and how can you increase %
What is:
Driver's License Captured % at checkout
Signature Captured
Inbound & Outbound inspections
Insurance compliance
ERAM Credit check