Sunrun PPA Agreements
Batteries
Process
Random
Hard questions
100

How long is the term of the PPA agreement?

25 YEARS

100

What product has taken over the LG shift in HI & CA?

SOLAREDGE, LG NO LONGER AVAILABLE 

100

True or False

We can text ARC'D SSFO customers

FALSE - no texting arc'd customers 

100

What product has recently been paused for sale?

Sunrun Juice box EV - Charger
100

What is the electrical panel product that Sunrun installs as a premium home upgrade?

SPAN

200
True or False


A Sunrun PPA Agreement will include SOW details in the agreement itself.

False - Only shown on CAP package 

200

What batteries do we currently offer?

Tesla PW2, Tesla PW3

200

All CAP documents are signed and CAP will not close.. what could be missing?


AUTOPAY completed 

200

Customer has a wood shake roof and they were not expecting the entire roof work cost. Can they switch from entire roof work to multi-square to lower costs?Yes or No

No - Wood shake roof is a fire hazard and Sunrun will need to have the entire roof completed. 

200

When will our Costco partnership end?

January 2025

300

What year mark can a customer purchase a PPA agreement?

Anytime during the 6th year of the Agreement

300

What 3 states now need a battery product installed in order to go solar?

CA, HI, IL 

300

What post save buckets can we earn credits on?

Name all 5

Open ARCS

RFC'D ARCS

10 DAY CAP

In Active SR CAP

SSFO 3+ Day

300

What month did Sunrun reach 1 million customers?!!??!

AUGUST 2024

300

For customers installing under the current IL NEM program when do they need to be PTO'D by to remain under this NEM? 

PTO'D BY END OF YEAR


400

When will I receive my 1st bill with a PPA agreement?

30-40 days after your Activation Date

400

How many batteries are mandatory for install for an add on system in CA? 

2 TESLA PW'S 

400

Customer has to finance SOW...

their SOW includes MPU and trenching. 

What financing years are available to them?

5,10,15

NOT 20 - No roof work included in SOW

400

Sunrun customer wants to add a retrofit battery, what 5 utilities and state is this available in?

CA

PG&E

SCE

SDG&E

SMUD

400

What 3 ways can a customer enroll in autopay?


1. Customer app

2. Sunrun website

3. Us manually doing it on the oppty. 

500

How many years is the performance guarantee available with a PPA agreement?

25 YEARS

500

What is the average lifespan of a battery?

10-15 YEARS

500

Customer wants to switch from PPA to cash purchase. 

What amount must be paid at cash signing and is it refundable if they cancel?

$500 and YES


500

Which state is it mandatory to have the Tesla PW3 installed outdoors only?


Massachusetts

500

Customer has a fire at their home, what switch on the solar system would they use? 

Emergency Shut off switch

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