Restaurant Management
Referral Groups
Value Propositions
Casual Dining
The Industry
100

True or False: The owner and manager may be different people.

True

100

Referral Groups are _________ hotels that have banded together for a  common purpose.

independent

100

A value proposition is a statement that clearly identifies the _______ a company's products and services will deliver to its customers

benefits

100

Casual dining restaurants have a more ______ atmosphere than fine dining establishments

relaxed

100

____ is the art of making customers feel welcome and comfortable

Hospitality

200

True or False: The owner must have extensive knowledge about running a restaurant.

False
200

Referral Groups may offer central purchasing services for: (Name 2)

interior furnishings

bath amenities

linens

towels

restaurant items

200

A value proposition should clearly explain how a product fills a ____

need

200

Who oversees the general operation of the kitchen

the kitchen manager

200

Name at least 2 of the industries included in the Hospitality Industry

food service

travel

tourism

lodging (hotels)

airplanes

recreation

300

What does a management company do?

operates the restaurant for another entity

300

Referral Group members have _______ control over agreed upon items.

limited

300

A value proposition should state the reason why it's better than _____ ______ on the market

similar products

300

who manages the entire kitchen operation

the executive chef

300

What is the largest segment of the hospitality industry that contributes the most to the economy in its sector

food service

400

After operating expenses and fees have been paid, remaining profit goes to the ______________.  

owner

400

Referral group members must maintain certain ______ standards.

operating

400

Your value proposition should include the customers:

wants

needs

& _____

fears

400

______ ______ ______ are faster than casual dining restaurants but typically better quality than a fast food restaurant

Fast Casual Restaurant

400

DAILY DOUBLE:

How much does the restaurant industry contribute to the economy yearly?

(Round to the nearest billion)

$800 billion
500

The franchise is run in the way required by the __________.

chain owner

500

Referral Group members may leave if: (name 1)

the member:

becomes dissatisfied

does not meet the requirements

does not pay dues

500

Name the three main elements of a value proposition:

headline

subheadline

visual element

500

Give 2 examples of a fast casual restaurant

chipotle

panera

5 guys

chick fil a 

500

Name 2 of the 4 segments of the food service industry

fine dining

casual dining

quick service

fast casual

M
e
n
u