Systems
This system is used to confirm if a title is paper or electronic
What is DDI?
You would assist a customer calling to make a payment to their ILN with an account recovery status of Repossession by
What is transfer to Collections?
Before providing a payoff the following information must be verified by the customer
What is the name, address, and collateral?
This information is inputted in DDI to view the title and registration information
What is the VIN or ILN account number?
An Insurance Co calling to receive a payoff for a Total Loss must submit this request
What is a Letter of Guarantee?
A customer has requested to have $27.00 allocated to their late fees on their ILN, that request will be made using this system
What is Aspire?
By request only, this option may be available for ILN customers who may be delinquent with payments
What is Defer-A-Payment?
When quoting a payoff, the following information must be provided to the customer
What is the good through date, payoff amount, and per diem
This type of loan is opened directly with M&T Bank via the branch or TCC.
What is a Direct Loan?
A Simple Interest Loan accrues interest during this time period
What is daily for the life of the loan?
Gap Insurance Addendums can be viewed in this system
What is RMR?
Customers can make ILN payments through these six options
What is the branch, online and mobile banking, wire transfers, TCC, mail
ILN Due Date changes are not permitted for the following dates
What is the 29th, 30th, and 31st?
*Daily Double*
This fast food company once made bubblegum-flavored broccoli
What is McDonald's?
The amount of late fee waivers an indirect loan is permitted to have
What is 1 waiver per life of the loan?
This system is used to submit an ILN fee waiver request
What is Aspire?
*Daily Double*
This planet is closest to the sun
What is Mercury?
A customer is relocating from Maryland to Kansas and needs to re-register their car. This information must be provided when the customer submits their request
What is the account number, current address, new address, current telephone number, wet signature, DMV address where affidavit can be sent
A person who signs a borrower’s promissory note to give the loan additional security or to enhance the quality of the loan.
What is a Co-Signer?
Paid-in-full letters can only be requested after this many days of the loan being satisfied
What is 10 business days?
The tab titled Psuedo Title is located in this system?
What is DDI?
The order of how an ILN payment is allocated consist of
What is interest, principle, fees?
A customer residing in NY paid off their loan in 2015 and misplaced their title, you would process this request
What is a Duplicate Lien Release
A dealer or Regional Manager must contact the bank when they are providing a customer with a different vehicle due to mechanical defects
What is Substitute of Collateral?
M&T offers this type of Credit Life Insurance for ILN accounts
What is M&T no longer offers Credit Life Insurance for ILNs?