The value that a feature brings to the customer's life
What is a benefit?
Block by program rating, time slot, and channel
What is parental control?
MSS
What is Monthly Subscription Services?
Fourth Generation Long term Evolution
What is 4G LTE?
What is Ultra, Spectrum Internet, and Gig
Provides operator with phone number and location
What is Enhanced 911?
Access to more than 30,000 TV shows and movies.
What is On Demand?
ECC
What is External Credit Check?
Customers can track data mobile usage
What is Spectrum Mobile App?
$134.99 for this plan
What is Gig?
Service or package that is no longer offered to new customers.
What is a legacy account?
NFL RedZone, NHL Network, FOX Soccer Plus
What is Digi Tier 2?
MFA
What is Maximum Financed Amount?
$10 for each line
What is activation fee?
New In Home Wifi requires these charges
What is activation and recurring fee?
I understand you are calling to...
What is Acknowledge?
HBO, Showtime, and STARZ
What is Spectrum TV Gold?
MRR
What is Monthly Recurring Revenue?
Is used to process mobile orders
What is Zendesk and the Telesales Portal?
Truck roll price
What is $49.99?
$19.99/mo. in addition to $19.99 for the 1st four
What is Multi-DVR Service?
Record up to 6 shows and up to 150 hours
What is Enhanced DVR Box?
FCR
What is First Class Resolution?
3 plans we offer
What is By the Gig, Unlimited and Unlimited Plus ?
Cost of install when a customer is putting order through Transfer of Service
What is $49.99?