SSFO
UTILITY & RANDOM
AGREEMENTS, LUXURY BACKUPS AND EQUIPMENT
Batteries
MISC.
100

What is our site survey fall off dialer named? 

R-STAG

100

What state is going through NEM changes in 2024?

Illinois 
100

What TPO agreement types do we offer? 

Prepaid, lease, PPA
100

How many Tesla PW2'S are needed for whole home backup?

Two Tesla PW'S 
100
Customer can not afford their SOW, they pick the option to finance. Who is their finance lender?
Goodleap 
200

How many hours in a day need to pass in order to text a SSFO customer again through the dialer?

24 HOURS, 12 HOURS X2 

200

What state and utilities is known for NEM 2.0?

CA 

PGE

SCE

SDGE

200

What purchase agreements do we offer?

CASH, COFU

Finance, COBF

Costco 

200

Name 3 states the PW3 is now available in

CO, NH, VT, CA, IL, FL, NJ, NY, TX, MA, CT, MD, MA, NV, VA

200

What current promotions are available with Air & Field? 

Price match, switch to solar, six for six 

300

In what sequence do you need to fill in the design preferences when booking a site audit?

Design preferences first then book site audit! 


300

What needs to be done on an ARC case before you request "cap changes needed" 

Needs to be returned to installation for cap changes to go through. 

300

If a customer is DQ'D for a 2nd system but they want to add on a battery and are in the qualifying market for it. What steps do we need to take to get them moving forward under new and correct sales channel 

1. RFC Project that can't move forward

2. Send over to retrofit team to create a new oppty under retrofit! 

300

What battery did Sunrun announce is going to no longer be available?

LG CHEM 


300

What new partnership did Sunrun announce in 2024? 

Lowes 

400

What are the site audit windows we offer?

7-9 AM

9-12:30

12:30-4

4-6 

400

What sales channels can Retention agents create agreements for? 

Inside sales / Air

Field 

400
A Ford customer no longer wants to add the EV charger only. They want to add a solar system and the backup. Can they remain with the same rep that sold them the EV charger only? 

Will need to be with a rep that can sell solar and Ford otherwise they will need to start over with a new rep. 

400
What battery type will be used as our Shift product in the HI and CA market?

SolarEdge 

400

What warranties do we offer with purchase customers?

BASE

BASE PLUS

PROTECTION PLUS


500

What recently changed for SSFO?

Becoming the Retention agent when it is booked! 

Installs 

500

Sunrun recently announced a partnership ending, which partner and when will it end? 

Costco and end of year 

500

What is our roof mounting hardware called?

Snap N Rack 

500

What partner did Sunrun start offering the PW3 with? 

Costco 

500

What warranty offers 25 years of battery replacement? 

PPA / TPO / PREMIMUM PROTECTION


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