Hobbies
Definition:
The observation of birds in their natural habitats as a hobby.
What is Birding
Has rich musical traditions, delectable food, and the masked masquerade of Mardi Gras.
What is New Orleans
Program 2637
What is Chincoteague Service Learning: Preserving Barrier Island Environments
This status is used to finish up tasks related to a call when a participant is no longer on the line. There will always be cases when this is necessary, but we ask that you try to keep this time to a minimum and try to perform all necessary tasks while the participant is still on the line.
What is After Call Work
True or False:
If a participant wants to customize their flights on a program that offers ‘free air’ from select cities, they lose the free air offer and have to pay in full for flights.
FALSE:
If a participant enrolls as TCA, a designated allotment will be applied to their airfare. They will be responsible for the difference in cost. The participant will be given the cost when sent their preliminary itinerary or when they call.
Definition:
This game is played with a standard 52-card deck and involves two pairs competing against each other, with partners facing each other. The game consists of three basic stages: bidding, playing the cards, and scoring
What is Bridge
This cities Field Museum owns the world’s most complete Tyrannosaurus Rex skeleton. Its name is Sue
What is Chicago.
Program 2617
What is All Hands on Deck: Maintaining the USS Missouri in Pearl Harbor
This status is used when you need a quick break to take care of yourself, such as using the bathroom or getting water.
What is Personal
True or False:
Participants can have different air designations on one order.
FALSE:
No, if participants need different air designations, we should separate the order and leave detailed notes.
Definition:
This game is played on a large open-air course, in which a small hard ball is struck with a club into a series of small holes in the ground, the object being to use the fewest possible strokes to complete the course.
What is Golf
The city's name was decided by a coin toss.
What is Portland.
Program 6262
What is Volunteering: Navajo Nation Schools
This status indicates that you are dialing out. This can often be used if you lost connection to a participant and are calling them back, or if you are dialing out to participants due to a case or campaign.
What is Outbound Call
True or False:
The cost for a participant's declined TCA flights will be removed from their order within 2 business days after switching to Program Only?
TRUE!
Definition:
The process or art of using paint, in a picture, as a protective coating, or as decoration
What is painting.
The Country Music Hall of Fame is in this city.
What is Nashville.
Program 18484
What is The Best of the Galápagos and Peru: From Enchanted Islands to Machu Picchu
This status is to be used when there is an issue with your computer, systems, power, or internet connection that is impacting your ability to take calls. While in this status, you should be working to resolve said issues as quickly as possible to return to taking calls.
What is System Problem
True or False:
TPP provides coverage for Published Fare flights cancelled for uncovered reasons. (CFAR)
FALSE:
Unlike regular TCA and TCA Buy Now: TPP does not provide coverage for Published Fare flights cancelled for uncovered reasons (no CFAR or CFCs).
Definition:
The art or practice of taking and processing photographs.
What is Photography.
The first golf course in the United States was established in this city.
What is Charleston.
Program 22978
What is World Academy on Queen Anne: Australia, South Africa and Beyond
A status to use during the first 5 minutes of your shift and the first five minutes after returning from lunch. This is intended to allow you time to catch up on emails, Spekit, and other communications without affecting your not ready time.
Hint: Use no more than 10 minutes per day so that you remain available to help participants.
What is Admin
True or False:
When the flight itinerary looks like it has two options for one part of the flight it means you can pick which works best for you!
FALSE:
It means there's a schedule change!