Orangebook
When should we be contacting a RHL?
Within 5 minutes of receiving the lead
Waitlist policy
When you put yourself on the waitlist, you are expecting to get into class
HELM
Hopsitality
Entertainment
Learning
Making Connections
Someone who has not been to our studio, but is a member at a different studio
Cross regional
Three R's
- Respond
- Recap
- Recommend
What's the difference between a RHL and an unassigned lead?
Unassigned is a fresh lead that has just come in either overnight or while on shift
RHL is lead that has come in within 7-14 days OR is opted in for all types of communication
Once a member has used their comp in body scan, how much is it after?
$15 for Premier
$25 for any other member or package holder
Name the core 4 on the 1st Visit Card
- Current routine
- Goals
- Obstacles in the past
- How long have you been thinking about the goals?
Someone who has never taken a class and lives/ works within 5 miles of our studio
What items qualify for commission?
- Burns
- Upgrade to Premier
- Memberships
3x within the first 24 hours
Can member's switch classes without penalty?
No, it would be considered a LC
2,000m row
300 BW reps
5k on the tread
Green Star- Online membership
Teri, Coach Raye recommended you come in 4-3x a week, did you want to go with our MTM Premier or lock in for 6M's with a $10 discount?
Choice architecture
WEL
Winback Eligible Lead
When do we use an Incident Report?
Bonus: Where do we store them?
Whenever we provide an ice pack, bandaid, or glucose for something that happened while in class
Bonus: Orange binder
What does an AO member receive?
- $15 retail bucks
- Sticker
Has taken class in the past, but it has been 2+ years since the member has participated in classes
- Appearance
- Attitude
- Approach
3 A's
Does a WEL lead have a FU date on OB?
No, it would manually need to be set
If a member owes $ on their account, can they take class?
Until their account is brought to good standing, the member is not eligible to take class.
What is an AO member?
- purchases a HRM
- provides a referral
- prebooked for 2+ classes
A member who joins online at a different studio, but has never taken class
Green star- Online XR new join
When do packs expire?
Within a year of purchase