Jarvis
How do you process a Ignite TV remote return?
Click on "Refund" (F7), in the "Enter receipt information" box, enter 05387000000000000000, select "No" when asked to re-enter, type in XR11 and fill in the required pieces of information.
How do you search for agreements done by you specifically?
Advanced Search -> Dealer -> Enter clerk name
What's the fastest way of checking inventory levels?
Click on "Inventory Inquiry" and type in the item description and click search
A customer wants to purchase 10 sim cards, how do we process it?
Scan 1 sim card, select "Item" (F4), "Quantity" (F3) and enter quantity.
What type of filters can be applied to a VDOC search?
Port number
Customer email
IMEI
Date
Etc
What do you type (in the description box) to find an iPhone 12, 128GB in Jarvis?
12 128
How do you print a gift receipt?
1. While doing a receipt reprint, select the item(s) that you want a gift receipt for and click "Gift Receipt".
2. When scanning items, click on an item you want gift receipt for, select "Item" (F4), then "Gift Receipt".
3. When scanning items, click on "Transaction" (F5), then "Gift Receipt".
Search the agreement in VDOCs and click on "View Agreement" and find the rep name in the agreement, also verify the signature at the bottom, perhaps the rep was using a till that already had SSP open under someone else's name.
How do we sell a gift card?
Click on "More" -> Gift Card -> Issue
How do you override/exempt tax? Also, what is the difference and when do we use override vs exempt?
"Transaction" (F5) -> "Tax" (F2) -> Override/Exempt
Exempt: Indigenous customers with Indian Status living on reserves OR living off reserves for post-secondary education.
Override (8%): Indigenous customers with Indian Status living off reserve in Ontario.
Customer claims they did not receive a digital copy of their contract, how do we check?
Find the agreement on VDOCs and at the bottom of the page, click on "Sent Emails" to check where the email was sent, if the address is correct, click on "Regenerate Email".
Where do we find the latest news regarding Ignite TV
On SSP, click "Tools" -> "Ignite TV Portal"
You are being a good sport and ringing out a sale for a coworker, except, due to force of habit you put your employee number instead. How do you correct this?
For individual item(s): Select the item, click on "Item" (F4), click on "Sales Associate" and put in the correct employee ID number.
For whole transaction: Click on "Transaction" (F5), click on "Sales Associate" and put in the correct employee ID number.
Customer claims they did not receive a digital copy of their contract, how do we resend it?
Find the agreement on VDOCs and at the bottom of the page, click on "Sent Emails" to check where the email was sent, if email was sent to wrong address, correct the address and click "Send".
We are selling an expensive piece of equipment which has a serial number on the box, however, Jarvis doesn't require this piece of information, is there a way for us to add this number somewhere so that when the customer comes back we can verify this information if the customer comes back to do a return?
Scan item, select "Item" (F4) -> "Serial Number" (F6) and enter a serial number