Policies
Dedicated to fairness and listening, this policy means any employee can reach out to any manager at any level, any time, about any issue, without fear of repercussions
What is the Open Door Policy
Outstanding, Good, Improvement Needed, and Not Applicable are all feedback options for what setting?
What is a Supervisor/Management level performance review
Being open-minded and involved, having a willingness to learn, and supporting diversity in the workplace are all qualities of
What is a great supervisor/manager
Connecting, motivating, and providing cross-training opportunities for employees within their first 180 days helps to bring our turnover rate from 60% down to what percentage?
What is 9%
1. Obey the law
2. Take care of our members
3. Take care of our employees
4. Respect our supplies
5. Reward our shareholders
These are all 5 steps of what important Costco policy?
What is the Code of Ethics
These type of goals are specific, measurable, achievable, results oriented, and time sensitive
What is SMART Goals
Being inconsistent, unwilling to listen, and having poor time management and communication skills are all qualities of
What is an ineffective manager
Our goal to continually provide our members with quality goods and services at the lowest possible prices is also known as
What is Costco’s Mission Statement
Under this anti-discriminatory Costco policy, all individuals will be selected for promotion based on skill and ability
What is known as equal oppurtunity
Acting as a toolbox for inclusion, this workplan has multiple sections that cover topics like operations, recruitment, reviews, the promotional process and career growth. This is a great tool for newly promoted and tenured supervisors and managers.
What is the Rothman Workplan
Having a willingness to learn, responding positively to failure, and having a good work ethic are all traits of
What is an ideal employee
Costco’s operational strategy derived from Price Club founder Sol Price, having the right merchandise in the right place, at the right time, in the right quantity, in the right condition for the right price
What is known as the Six Rights of Merchandising