E360
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What is Knowledge Base?
The first modem that supports wifi6.
What is XB7?
Provides free streaming contents to customers such as Peacock as long as they are subscribed to Xfinity Internet.
What is Xfinity Flex?
The technical term for a phone jack.
What is RJ-11?
It is what CSG Stands for.
What is Cable Service Group?
Shows all the history of all interactions that happened on the customers account.
What is Customers Timeline?
An ITG that troubleshoots configuration on the customers modem.
What is Xfinity Wireless Gateway Settings ITG?
Gives customers a one-of-a-kind interactive TV experience with advanced search, personalized recommendations and instant access to the latest shows and movies any time on any screen
What is Xfinity X1?
An optional warranty that covers accidental damage, hardware issue and loss of phones for Xfinity mobile customers.
What is XMPP(Xfinity Mobile Protection Plan)?
This is the icon in ACSR that shows details of PPV orders.
What is the Reel/Film Icon?
Blue Must Do.
What is Actions?
An identifier on the modem that determines the speed of the internet based on customer's subscription.
What is Bootfile?
An X1 voice remote that are only compatible with Xfinity Flex.
What is XR16?
An Xfinity Mobile Unlimited plan that reduces speed after consuming 30 gigs of data.
What is Unlimited Plus?
Aside for Actions, this another form of an ITG that provide sale related or added value features that agents can discuss with customers.
What is Recommendations?
Provides information of bolt on services or OTT.
What is Manage Additional Services?
A wireless protocol also known as Wifi6.
What is 802.11AX?
This is what the S stands for for S-Video.
What is Separate?
A process of getting customers verbal consent when transferring their telephone number to another provider.
This allows for the repair process to complete and/or self-heal capabilities to occur
What is SOAK?
A document ID that gives the guild of authenticating a caller.
What is POL10969 (Caller Authentication Policy)?
A foreign signal that interfere with native signal which can cause intermittent, slow connection and video quality issue.
What is Ingress?
The The only X1 box that does not support the Xfinity Voice Remote.
What is RNG150?
A Type of modem that is capable of VOIP or phone service.
What is an EMTA (Embedded Multimedia Terminal Adapter)?
Five different packages for Xfinity TV.
What is Limited Basic, Choice Select, Choice, Popular and Ultimate TV?