Sun bucks questions
For Sunbucks 2024, When was the instructional school year?
2023-2024 School Year
How many children should be linked to a case?
should be 1 case per 1 child account,
If you miss knowledge and both opening/closing scripts what is your final score? (Triple Jeopardy)
75% Knowledge = 15 Points Opening = 5 Points Closing = 5 Points
What Disney live action move came out last December?
Mufasa: The Lion King
What was Julius's first position at the Foundation?
QA Analyst - PEBT
How is the $120 broken down
$120 is broken down in 3 months (June, July & August)
What should you tell the caller to do if their card did not come in 15 calendar days?
(Double Jeopardy)
Tell the caller to call us back to speak to a representative that can assist them on the status of their replacement.
What Month did the QA department officially launch to grade calls?
August 2024
What 2 Artist had the most popular beef last summer?
Drake and Kendrick Lamar
What was Julius Schedule before his current Schedule?
8 am - 5 PM
What form needed to be filled out before August 31st?
Alternative Income form
When a child is not verified what 2 things do you have to say before ending the call?
Closing Script for callers who cannot authenticate the account & the actual Closing script
What can you do if you don't agree with a grading?
Tell your supervisor and the supervisor will go through the dispute process.
Ariana Grande Co-Star in what blockbuster film last year?
Wicked
When is Julius Birthday (Double Jeopardy)
August 12th!!
If a Cards benefits availability date is 01/29/25, when is the expungement date? (Double Jeopardy)
Expungement Date is 05/31/25
What do we need to select "Results of Escalation" as?
Not Applicable
If the caller is calling to get their card replace because they Lost their card but the card has expired what is the case type?
Lost or Stolen - Card Reissue
Where was the 2024 Summer Olympics played at?
Parisss
What Kind of Pet does Julius Own?
A dog
when can callers request a 2nd case escalation?
if the original case escalation timeline was not met and requires attention from call center leadership.
What do all case escalations require When documenting?
Parent Contact information
Case Child Relationship
Parent Child Relationship
What are the 9 Attributes from the Star Capital form?
Introduction, Acknowledge issue, Assure, Professionalism, Compliance, Knowledge Holds, Documentation and Call Closure
What Pop Singer said "This is going to ruin the tour" when getting arrested?
Justin Timberlake
What State and City did Julius Visit for Christmas ?
San Antonio, Texas