HTP/VHDP
True or False: HTP/VHDP comes with two free home installations per year
FALSE: Not home installations, home consultations.
2 Part question: SERVE
What is our minimum expectation score for our 5-star customer surveys?
What is our minimum expectation for survey take rate per expert?
#1: 4.96
#2: 20%
What is a common term that is often used in place of "position the plan" here at Asurion?
"Leave Bread Crumbs"
Name 2 of the 3 top streamed songs on Spotify Currently.
Artist and Song Title.
3 guesses.
#1 BIRDS OF A FEATHER - Billie Eillish
#2 Who - Jimin
#3 Die with a smile: Lady Gaga Ft Bruno Mars
True or False
1A: Accidental Damage is covered on ALL gaming consoles?
1B: I cannot File a claim if I have one airpod missing
1A: FALSE: No ADH on televisions.
1B: TRUE: Both airpods need to be present.
What is our minimum expectation for EPE to receive 100% payout?
$2.86
Define Establish Credibility, and explain how it can benefit the serve, solve, sell process?
Jury will decide
Pass or fail?
What famous Male Pop singer just hit Number 1 on the charts with his new country song?
Post Malone
"F-1 Trillion"
If I had had VHDP, and filed claims for the following items, what would all of my service fees combined cost?
Robotic Vacuum, Printer, Gaming Mouse, and Airpods? $$$$?
Robotic Vacuum= $99
Printer = $99
Mouse = $0
Airpods = $49
Total = $247 + tax ($250 is acceptable I guess)
How many ways can we achieve a 100% solve rate for each customer? Name the ways.
3 ways
#1: Make a sale
#2 Activate the device
#3 Data Transfer
What is something we try to always accomplish right after the customer has said no based on x, y, or z. What kind of statement do we want to use before we attempt to resolve?
"An Empathy Statement"
Example: "I totally understand what you mean, I have also seen my grocery prices lately and they are getting so expensive."
In which Harry Potter Movie/Book does Lord Voldemort regain his full body/strength? Need Movie Number and Title
Book/Movie #4
"Harry Potter and the Goblet of Fire"
Verizon Customer owns the following tech, what is their investment:
x1 Laptop x1 Speaker
x2 T.V's x1 Gaming Console
(Hint: Field App hit Demo Jobs to use the needed tool for this question)
You have 80 seconds to complete
$2,072 Total Tech Investment Per Verizon Home Device Calculator
3 Part question: What are our separate home tech protection SP100 goals?
AT&T:
Verizon:
Combined AT&T + Verizon
AT&T : 25.0
Verizon 22.0
Combined 23.5
Name the 6 key selling behaviors in order.
Bonus: Which one is the most important in your opinion and why?
Building Rapport, Establishing Cred, Position the Plan, Lead with Value and Benefits, Ask for the Sale, Resolve Customer Concerns.
What show just released their second season today based on famous authors book.
Amazon Primes: The Rings of Power: Season 2
What is the avg most U.S. Households have spent on their technology?
A.)$22,300
B.)$11,500
C.)$5,000
D.)$1,420
E.)$15,500
Most U.S. households have spent own roughly between $5,000 (Verizon) - $11,500 (AT&T) on technology:
B: $11,500 or C:$5,000
I completed 17 visits during the 2 week rewards period, and in that time sold 3 VHDP, and 2 HTP.
What would my EPE be?
What would my Multiplier % be?
What would be my total earnings take home?
HTP = $15 x2 =$30
VHDP = $25 x 3 = $75
Total = $105
Multiplier 200%
$105 x 200% = $210
Attempt to resolve this customer concern without sounding too pushy
"You know what, I'm good, I don't trust protection plans in general."
Step #1: Find out why they do not trust protection plan companies, what caused the distrust?
Step 2: Empathize with the reason or situation.
Step 3: Using Feel, Felt, Found method, try and resolve the concern. (customer has 2 big dogs, Xbox, tv, tablet, and Air Pods all used daily for media.)
2 Part question:
What Show has a display in the Smithsonian Museum in DC for being one of the most critically acclaimed shows of all time.
Name one of the main characters name in the show, AND the Actors name.
A.) Game of Thrones
B.) The Sopranos
C.) Breaking Bad
D.) Mad Men
E.) The Wire
Breaking Bad
Character: Walter White
Actor: Bryan Cranston
Character: Jessie Pinkman
Actor: Aaron Paul