Leads/InTouch
This type of lead, is someone who will write a check in the next month to modify their current situation
(engage 2-3 times per week)
Hot
What is the 3rd steps in the Holiday Sales Process
Trial Close
What are the 3 elements of a Point of Difference?
Unique, Memorable, and answers "So What?"
What is the average revenue loss when a resident moves out?
$11,900
This type of lead is projected to sign a lease in 31-60 days
Warm
All tours should leave with a ______ _______ _______.
Sticky Pad Plan
These types of questions can be answered with a Yes or No.
Close-ended Questions
How much does Holiday Retirement spend on Dining Services in a year?
$50 million
In InTouch: ________ is an activity that is NOT face-to-face.
Task
Initial Discovery is questions about the ___________.
Influencer/Scout
The E in F.R.E.D. stands for:
Express the objections as a question
How many Holiday Associates won the Touch of Excellence award for 2018?
80 (5%)