Communication Styles
What are the four communication styles?
Passive, Aggressive, Passive-Aggressive, Assertive
When we use this type of message, we are taking responsibility for our feelings, thoughts, and actions.
"I" Messages
Are human born assertive?
True or False
True
This communication style uses direct eye contact without staring, has a relaxed body posture when speaking, and uses "I" statements to take personal responsibility for their feeling and actions.
Assertive Communication
When we use this type of message, we give responsibility for our feeling, thoughts, and actions to others.
"You" Messages
When you say "no" you aren't just refusing a request, you are rejecting a person.
True or False
False
This communication style stares, stands close to others to intimidate them, and is able to say "no" easily.
Aggressive Communication
Using this type of message is more effective towards resolving the conflict and getting our needs met, and less likely make the person we are communicating with feel hurt or defensive.
"I" Message
Being straightforward and honest but not rude is a good way to say "no" respectfully.
True or False
True
This communication style has poor eye contact, speaks quietly, and has difficulty saying "no".
Passive Communication
Using this type of message can be judgmental, and does not resolve conflict, it creates conflict.
"You" Message
Apologizing and giving elaborate reasons is a good way to say "no".
True or False
False
This communication style uses eye rolling, says "yes" when they don't plan to follow through, and says "everything is fine" even when it isn't.
Passive-Aggressive Communication
What is the Assertiveness Formula?
I Feel_____
when you ____
because____.
I want/need_____.
Repeating a simple statement of refusal over and over again is called The Reflecting "No"?
True or False
False
The correct answer is The Broken Record "No"