CareSuite / AI
This is most important scheduling step
What is Check-Out?
Every patient should leave the center with this
What is their next appointment scheduled?
This metric increases when appointment confirmation is weak.
What are No Shows/ Missed Appointments ?
No-show follow-up should begin within this amount of time after a missed appointment.
What is 10 minutes after the time of the missed appointment ?
These are the follow-up time targets after discharge for ER and inpatient admit patients.
What is ER within 7 days and inpatient admit within 4 days?
Where can you see Clara schedule tracking information?
What is in Appointment History within dispositions and appointment comments?
This is an action PCPs and Care Promoters must do to ensure a seamless check out experience
What is ensure patients are discharged in their system?
Where do you see appointment confirmation information.
What is the CareSuite Roster?
How many attempts should be made to reschedule a patient who missed their appointment
What is three attempts?
This role is responsible for ensuring discharge follow-up scheduling happens.
What is the Front Desk Supervisor?
Does Clara still call patients who show false in Dash?
Yes she does not base outgoing calls on insurance status?
This is something Care Promoters must do to prevent patients from leaving without a scheduled appointment.
What escort the patient to the front desk and wait for the Care Facilitator?
When do patients receive confirmation text messages and where do you see their responses.
What is 2 business days before their scheduled appointment and Roster Call Management?
To help prevent No Shows, Care Facilitators must offer patients an appointment time that both adheres to the model AND ______
What is works best for the patient’s schedule?
This is the consequence of missing discharge follow-up targets.
What is higher risk of readmission?
Who are the best patients to double book with if double book is necessary?
What are high no show patients or patients that did not confirm their appointment
This is how you get 100% for Check Out Scheduling on the Check Out Reporting for Top 40 patients
What is by scheduling them for TWO appointments that are within 14 days
These patients receive an additional confirmation text message.
What is transportation patients?
When does Clara double-book & What rules does Clara follow when double-booking is necessary?
1. Rescheduling Top 40 & PIN Patients
2. Attempts to book next to high no show / Does not book within the last hour / Will not book over the max (Top 40)
What tool should be used to track Hospital Discharge Follow Up
What is the PIN Queue
When making a schedule template for a provider starting at 8am what must be added to the schedule to ensure appointments flow correctly?
What is a 10 minute patient panel investment slot from 8am - 8:10am
What paneling information is included in the Check Out Reporting?
What is the count of unpaneled patients that visited the center and left without being paneled
What confirmation tasks still need to be made?
What is booking Wheelchair transportation and confirming all Rideshare transportation has been booked?
These are the top 2 reasons no shows occur.
What is not giving the patient a purpose for coming and not properly completing confirmations?
Who begins assisting to schedule discharge patients after the 4-7 day deadline passes?
Who is Clara with Pull List support?