Hygiene
The best time to schedule a patient's next hygiene visit is this.
What is before they leave today?
A patient is checking out from hygiene and has no future hygiene appointment. What should you catch before they leave?
What is scheduled their next hygiene appointment?
True or False: If a patient says, " I need to think about it", we should wait for them to contact us.
What is False?
In our scheduling system, treatment worth $500 or more. Is that a rock, pebble or sand. Where can that be scheduled
What is a Rock and high production?
What is " Absolutely. Since our schedule fills pretty quickly, let's reserve you next visit now so you get the time you want. We can always adjust it if needed as we get closer"
A patient says, "I don't know what my schedule looks like six months from now." What should you say?
What is "Let's reserve a time now, and if something changes, we can adjust it later.?
A patient is already coming in next week for a filling, you notice they are overdue for hygiene. What should you do?
What is coordinate so they can do both that same day?
Treatment has been diagnosed, but the patient leaves without making an appointment. This is called?
What is unscheduled treatment?
These appointments are new patient or limited exams and should be protected in the schedule because they can lead to additional production. Where can they schedule?
What are pebbles and anywhere?
How often does insurance require a perio chart for perio patients?
What is once every 6 months?
A patient finishes hygiene but leaves without another hygiene appointment. What important metric did we just hurt?
What is hygiene reappointment percentage?
You see a patient and notice their spouse and two children are overdue. What should you do?
What is getting the family members scheduled?
During and exam, the doctor diagnoses treatment. Before leaving the op, what should be done?
What is treatment is entered and prioritized accurately?
How many no production appointment can be scheduled on the schedule per day?
What is 2 per provider?
The doctors floor is what?
What is $70000?
Name TWO reasons why strong hygiene reappointment help the office beyond simply keeping the schedule full.
What are more predictable production, Consistent preventive care, earlier diagnosis and better patient retention?
A patient is coming in for there cleaning, they have $1200 of unscheduled treatment but no exam. What should you do?
What is have front office or doctor pop in to ask about it?
When there is down time in the office what should we do?
A new patient is wanting to schedule. We have a 9:00am in high production and a 3:30pm in low production. Where should they get scheduled?
What is 9:00am?
True or False: Prepayments are required for all doctor tx if so what is required?
What is minimum of $50/hr?
Your reappointment rate is 81%. Out of 100 eligible hygiene patients how many additonal patients need to reappoint to reach our goal?
What is 9 patients?
Sarah is here today for hygiene. She has no future hygiene appointment, $1800 in unscheduled treatment, her husband is overdue for hygiene and her daughter has an unscheduled filling. Name all the opportunities
What are
1. Sarah's hygiene appointment
2. Schedule Sarah's treatment
3. Schedule/contact her husband for his hygiene appt
4. Schedule daughter
What does NDL stand for and what is the goal?
What is Non Doctor Labor and 25%
Tomorrow has one rock, several pebbles, and lots of Sand. You have a large opening available what type of appointment should you schedule there?
What is another rock - treatment over $500?
Name all of our financing companies. Hint: there are 5
What is Cherry, CareCredit, Mountain America, HFD and Sunbit?