That's NiCE
Tanner Draper and Tyler Butterfield are NiCErs under what department?
Sales Enablement
__ Magic Quadrant
(which we are the leader of in CCaaS)
Glen Remy, Bryan Blemler and Tedd Mills are NiCErs in what department?
Competitive Intelligence
The name of the NiCE solution that automates agent notetaking and analyzes calls.
CXone Mpower Autosummary
This SDR has one of the highest attendance rates for the Redefine Possible sessions, as well as the highest chances of being unmuted.
Ash Sharifian
Who is the new NiCE CMO?
Michelle Cooper
According to CCS, "no goal means no ____"
Prospect
DOUBLE JEOPARDY
Who are NiCE's Top 3 Competitors? (Must name all 3)
Genesys
Amazon Connect
Five9
TRUE OR FALSE
Omnichannel refers to multiple ways customers can interact with a company (call, email, chat, text, etc.)
True
The sales methodology we use at NICE, CCS, focuses on the holistic view of our customers and prospects. What does the acronym CCS stand for?
Customer Centric Selling
This document provides a simplistic overview and breakdown of current/upcoming marketing campaigns and can be found in the SDR spot in Seller Central
Dossier
In this CCS Sales Stage, we are identifying goals with the prospect and likely sending success stories and case studies.
Stage 0
Inputting a prompt into ___ (within the SDR tech stack) with a question mark, will generate an answer based entirely on the content and data within the system.
Seller Central
This competitors selling strengths are:
- New and improved cloud
- 100% uptime guarantee
- strong Salesforce & Zendesk integrations (voice only)
- no charge for support services
- free recording storage
Talkdesk
This NiCE Solution helps agents in real time by providing them with relevant knowledge, or next best actions as they are interacting with customers.
CXone Mpower Guide
What does VoIP stand for?
Voice over Internet Protocol (Making phone calls on the internet vs phone lines)
DOUBLE JEOPARDY!
Which SDR has been here the longest?
Chris Wunderli (4 years 3 months!)
NiCE's largest annual event held for customers, focused on solution updates, customer experience and networking.
Machine Learning, Deep Learning and LLM's are all categories under the ___ umbrella
AI / Artificial Intelligence
This competitor's selling points include massive brand recognition, "pay for what you use pricing" with the perception that it's cheaper, and "no long-term contracts, cancel anytime"
Who is the competitor?
Amazon Connect
Within the last month, NiCE has acquired what company?
Cognigy
In ChatGPT (AI Model created by OpenAI) what does GPT stand for?
Generative pre-trained transformer.
True or False:
From the Marketing Campaign session, Net new logo leads take longer to convert
True!
Who is Barry Cooper? And who is his boss?
Barry Cooper President CX, reports into Scott Russell, CEO NiCE
NiCE (NICE) was founded in the year ____
1986
This competitors selling points focus on: 99.999% reliability, easy to buy / quick to quote, best of breed for WEM integrations.
"You'll be important to us / we're small enough to care"
Five9
How many years of CX data does NiCE have to train it's AI Models?
30
DOUBLE JEOPARDY
What does NiCE stand for?
Neptune Intelligence Computer Engineering.
This SDR leader has been with NiCE the longest
Bryston Kehl (6 Years 3 months) followed by Dakota Rich (6 years 2 months)