Robbery
1313 off
In event of ambush while entering the building, disarm the alarm using the 1313 off (replacing your normal alarm code.) This will activate the alarm notifying security company that an ambush has taken place.
What is the ambush code?
When would you activate this code?
Operation Officers
Who is the Branch security officer?
call monitoring company and give password
What to do if set off the alarm off on accident
Group Me
What is the App to use before entering?
Remain calm!
Comply with all demands the robber makes
If you feel safe doing so, press hold up button
Make mental notes about distinct features of the robber
What to do during a robbery?
#1 Tara & Ginger call 911, & security officer, Retail Adm distribute robbery description sheets
#2 Liz & Rana Medical & Crime Assistance check for injuries and isolate & protect crime scene if a note(save) guard crime scene until released by management
#3 Aubrey Door Attendant post sign on door
Jonathon assist (where needed)
What is the individual bankers Robbery Card Assignment and duty?
Effie Moore
Who is the Bank Security Officer?
Sending Thank you cards to new customers with the address provided?
How do we verify addresses for CIP guidelines?
Send a group text message as an alternative method to send the message that branch is clear to enter.
What should you do in the event the Group Me app is not functioning properly?
tattoos
piercings
clothing
height/weight
vehicle
What items to list on the description form ?
Culvers
What is our safe haven place?
what should be check every morning after entering the building to check if working. Checking the viewing and date/ time is correct.
the security cameras
Dual Control
What is it called when a banking procedure requires two separate individuals to ensure accountability?
greet each person as they enter the building and make eye contact
How to deter a robber?
Brittany Fields and located at Main Office and Florida branch.
Deana Veal
Who is Banks CRA Officer? Where are files located?
Who is Banks BSA Officer?
1)Lock the door
2)Call 911
3)Contact Bank Security Officer and Retail Adm
4)Begin utilizing steps in robbery packet (assignment cards)
What are the 4 steps to do
after a robbery?
1 entering and 1 waiting in car = 2 people
3 people in branch by 9am
How many people in retail does it take to enter the branch?
How many people in retail does it take to open the branch?
Ops Officers
Who is the branch security officer?
Ensure all valuables such as currency, client docs are secured, and all stackers & vault are locked.
The last employee exiting must activate the alarm and ensure the door is locked from the outside.
What are steps to closing branch?
Used to identify you with the monitoring company
What is you alarm code?
Call and ask, Hello, Mr/Ms Adams I'm calling to see if my loan is ready? If responds with the # of days the loan will be ready indicates the # of robbers or if no answer, hang up and call 911.
What to do if all clear is not set?
Buttons under all desk
the blue light flashing
Where are the holdup buttons located?
kitchen alarm (do not enter lobby until contact banker)
Ops Officer schedules every month and invites the entire branch and provides breakfast
Security Meetings
Report to ops if not working properly. If ops out of the office report to Branch manager or MOD and next step to report to help desk and cc security & ops.
Who to report to if cameras are not working?
Date of birth
ss
transaction date and amount
full address
What are security questions before giving out any information on an account?