Robbery
1) 1313
2) In event of ambush, (disarm the alarm 1313 off replacing your normal alarm code) that will silently notify the security company
What is the ambush alarm code?
Why would you use this code and what does it do?
Operation Officers
Who is the Branch security officer?
Call the monitoring company
What to do if the alarm is set off on accident?
Group Me
What is the App to use before entering?
Remain calm!
Comply with all demands the robber makes
If you feel safe doing so, press hold up button
Make mental notes about distinct features of the robber
What to do during a robbery?
#1 Tara & Ginger call 911, & security officer, Retail Adm distribute robbery description sheets
#2 Liz & Rana Medical & Crime Assistance check for injuries and isolate & protect crime scene if a note(save) guard crime scene until released by management
#3 Aubrey Door Attendant post sign on door
Jonathan ,Nathanial, Lane and Liz assist where needed
What are the bankers Assignment after a robbery?
Effie Moore
Who is the Bank Security Officer?
Sending Thank you cards to new customers with the address provided?
How do we verify addresses for CIP guidelines?
Send a group text message as an alternative method to send the message that branch is clear to enter.
What should you do in the event the Group Me app is not functioning properly?
tattoos
piercings
clothing
height/weight
vehicle
What items to list on the description form ?
Culvers
Where is our safe haven place?
1) Wisenet
2) Checking visibility, date, time is correct.
1) Where is the location to check security cameras?
2) What to look for?
Dual Control
What is it called when a banking procedure requires two separate individuals to ensure accountability?
Greet each person as they enter the building and make eye contact
How to deter a robber?
1) Brittany Fields
2) located at Main Office, Florida,Alabama, Miss branch
Who is Banks CRA Officer?
Where are CRA files located?
1)Lock the door
2)Call 911
3)Contact Bank Security Officer and Retail Adm
4)Begin utilizing steps in robbery packet (assignment cards)
What are the 4 steps to do
after a robbery?
2 people entering
3 people in branch by 9am
How many in retail does it take to enter the branch?
How many in retail does it take to open the branch?
BAI Security Training
Attend Monthly Branch Security Meetings
Remain familiar with the location and use of security equipment and robbery response materials
What are GCB employees required to do?
Ensure all valuables such as currency, client docs are secured, and all stackers & vault are locked.
The last employee exiting must activate the alarm and ensure the door is locked from the outside.
What are steps to closing branch?
Deana Veal
Who is the BSA Officer?
Call and use the following verification phrase, Hello, Mr/Ms Adams I'm calling to see if my loan is ready? If danger is present the responding employee shall reply oh yes Mr/ Mrs Adams your loan will be ready with the # of days which indicates the # of robbers.
What to do if all clear is not set?
1) Buttons under all desk
2) The blue light flashing in breakroom
Where are the holdup buttons located?
What happens when the holdup button is activated? (do not enter lobby)
Ops Officer schedules every month and invites the entire branch and provides breakfast
Whose schedules Security Meetings and how often?
Report to ops if not working properly. If ops out of the office report to Branch manager or MOD and next step to report to help desk and cc security & ops.
Who to report the cameras are not working?
Date of birth
ss
transaction date and amount
full address
What are security questions before giving out any information on an account?