What is perspective-taking?
The ability to understand another person's thoughts, feelings, or point of view.
What does respectful language mean?
Using words that are considerate, appropriate, and kind.
What is one common barrier to active listening?
Distractions.
What is one common cause of conflict?
Miscommunication, misunderstandings, or different opinions
Why is effective communication important in school, work, and relationships?
It helps prevent misunderstandings, build trust, and solve problems.
A classmate receives extra time on tests. Why is it important not to judge them?
Everyone has different needs and supports to help them succeed.
True or False: Assumptions can create communication problems.
True.
True or False: Active listening involves both verbal and nonverbal communication.
True.
What is one thing you can do when you start to feel angry during a conflict?
Take deep breaths, pause, or walk away briefly.
What is active listening?
Giving your full attention to understand the speaker.
Someone gives a presentation and seems nervous. How might they be feeling?
Anxious, worried, self-conscious, or overwhelmed.
Someone is struggling to explain their thoughts. What is an inclusive response?
Be patient, listen, and give them time to express themselves.
Why is body language important during conversations?
It communicates attention, interest, and respect.
Why is staying calm important during a disagreement?
It helps you think clearly and communicate respectfully.
Name one way to show active listening.
Eye contact, nodding, asking questions, or paraphrasing.
What is the difference between perspective-taking and agreeing with someone?
Perspective-taking means understanding their viewpoint; it does not mean you have to agree with it.
A group project member's ideas are repeatedly ignored. What could you do?
Encourage the group to hear their ideas and make space for their participation.
A friend says, "I've had a rough week." What is a good follow-up question?
"What happened?" or "Do you want to talk about it?"
Someone says something that hurts your feelings. What is a conflict-resolution response?
Explain how you feel using respectful language.
What does it mean to communicate assertively?
Expressing your thoughts and feelings respectfully and confidently.
How can considering another person's perspective help resolve a conflict?
It helps identify needs, concerns, and possible solutions.
A classmate shares an opinion you disagree with. What should you do?
Listen respectfully and respond appropriately.
Someone is sharing a problem you have experienced before. Should you immediately tell your story?
No. Let them finish sharing first.
Why is it important to consider both people’s needs in a solution?
To make sure the solution is fair and works for everyone.
A friend seems upset but says nothing is wrong. What is an effective communication response?
Check in respectfully and ask if they would like to talk.