At First sight / First Impressions
Members should be greeted with this.
Enthusiasm
Make your communications with your members this to ensure they feel heard and understood.
Customized / Personal
Suggesting a VPC / CC / Share Secure are examples of this.
Expertise / Knowledge
Helping frontline from drive-thru or an office is an example of this.
Proactive Assistance / Being Empowerd & Engaged
To become a member cost this.
$5.00
It is our responsibility to make our members feel this.
Invited / Inviting Ambiance
Utilize this, such as seeing checking if the member has an existing credit card.
Member Data
Along with integrity, this is described by examples such as honesty, transparency and respect.
Ethical Standards
When a member remembers or request you directly are examples of this.
Lasting Impression
TDECU Establishment Year. Double: Amount and for what.
1955 - $35.00 for a fridge
Even when only seen by a member we should have this.
Professional Appearance
Gathering and revealing a member’s needs that they may of not known of.
Beyond initial request
Etiquette, respect and consideration such as facing your bills the same way are examples of this.
Professional Courtesy
Immediate Service Recovery can be defined by providing this along with clearly communicating their next steps if any.
Solutions
Name of TDECU Chief Executive Officer AKA CEO.
Isaac Johnson