Policies & Procedures
Name 2 things employees should not be doing after clocking in.
True or False: We should wait to greet customers until they do it first.
False. We should be greeting every customer we come in contact with.
What is the IPM goal?
12.5
What is the range we should be achieving for percent to plan?
97-103%
What year did the Columbia store open?
2012
What day of the month are reviews due on?
The 15th
What resources can you use to assist customers? (name 2)
The Wegmans app(s), Department directory, Coworkers, Calling departments, Product Inquiry, etc.
What is the store ESL pipe hit goal per week?
6,000
What application is used to check ESL pipe hits?
SMART
What year was Wegmans founded?
1916
True or False: Gift card purchases that do not exceed $1,500 may be completed at the registers.
False. VISA/Mastercard purchases must be completed at the Service Desk when they exceed $1,000. Wegmans/Merchant cards need to exceed $2,000.
What should you do if a customer wants to recognize an employee for their ICS.
Bring them to Customer Service and fill in the customer comment form with them.
Name 3 different types of observations that must be completed each period.
Accounting Office Customer Service, Accounting Office Coordinator, Service Desk Customer Service, Cashier, Helping Hands Customer Service, Helping Hands Coordinator.
What was the most recent simplification score for the Front End registers?
97
What state do the popular "Lori Anne" peaches come from?
South Carolina
What should you do if a product is recalled while you are closing the store?
1. Read the recall notice. 2. Locate the product (on sales floor and in backstock) 3. Respond to the notice with the quantity, your name, and the store #. 4. Dispose of or hold the product (according to instructions, leaving product clearly labeled if holding) 5. Inform leadership, food safety, customer service, and the department that the recall was completed.
What are the 3 engagement essentials of ICS?
1. Smile
2. Use a friendly tone
3. Maintain eye contact
What months do the observation periods start in? (Hint: there are 3)
January, May, and September.
Name 3 ways we measure diversion of waste for our Sustainability score.
Mixed recycling, Landfill/Trash, Plastic film, Compost, Donation, Cardboard/Paper.
What was Wegmans originally called?
The Rochester Fruit and Vegetable Company.
What is the procedure if you find a lost child in the store.
1. Bring the child to Customer Service. 2. Ask the child for their parent(s) name(s) 3. Find the lost child announcement in the emergency reference guide and repeat it over the PA. 4. Wait for the child's parent(s) and confirm details with them. 5. Contact 911 (or AP if available) if parent(s) are not found.
What are the 4 steps to delivering ICS?
1. Look up
2. Warm welcome
3. Offer help
4. Thank
Name 3 of the Service Area priority trainings for 2024. (Hint: We are measured on these in the scorecard)
Cashier Training, Cashier Wrap-Up Training, Credit Card Fraud awareness cashier/management, Front End Management Equipment Training, Front End Coordinator Training, Helping Hands Training, Intro to SCO, SCO Skill Check Quiz, Shopper Assistant Hospitality, STL training, Service Desk Training, Service Desk TL Training, Accounting Office Advanced Training, Accounting Office Part-Time Training
Who are the Sustainability, Safety, and Simplification champions for our store?
Sustainability: Ardyn
Safety: Lauren
Simplification: Mary
Name every state with a Wegmans location.
Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Virginia, North Carolina, DC