Emotional Labor
Working Conditions
Corporate Innovations
Profit Maximization & Economic Insecurity
Impact on Worker
100

Emotional labor is most often associated with these types of jobs, where workers frequently interact with customers or clients.

What are service jobs?

100

This percentage of service sector workers identify as working class, reflecting their economic realities and challenges. (Dreams Deferred: Downward Mobility in the Service Sector)

What is 97%?

100

The main cause for workers being pushed out of their positions

What is self-checkout? (technology in general)

200

True or False: Emotional labor only affects workers’ interactions with customers and has no impact on their personal lives.

What is false?

200

This type of worker interaction is reported to be more frequent in understaffed retail environments, where employees often feel bullied or disrespected by customers. (Please Wait, Help Is On The Way...)

What is customer incivility?

200

Service sector workers are much less likely to desire this, instead hoping for stability.

What is upward mobility?

300

According to a study of service sector workers, this percentage of workers reported that their stores were "always" or "often" understaffed, highlighting a significant issue in retail environments. (Please Wait, Help Is On The Way...)

What is 53%?

300

The sector in which self-checkout technology is most commonly reported.

What is the grocery sector?

400

Despite experiencing downward mobility and economic hardship, this percentage of service sector workers believe their economic circumstances will improve over the next five years. (Dreams Deferred: Downward Mobility in the Service Sector)

What is 75%?

400

Non-wage dimensions of quality that influence a worker's mobility prospects.

What are basic fringe benefits? 

What is work schedule stability?

500

This term describes the situation where many service sector jobs fail to provide sufficient resources for workers to meet their basic needs, often trapping them in economic insecurity. (Dreams Deferred: Downward Mobility in the Service Sector)

What is a poverty trap?

500

The largest factor that has led to economic insecurity and higher rates of unemployment for the working class

What is innovation and technology

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