Answering Phones
What's the very first thing we say when we answer phones?
SF Free Clinic, (how may I help you?)
Apple!
What does the blinking green light mean?
The patient is ready to be seen by the doctor
What do you look for on an arm - arteries or veins
Where did Lucy go to middle school, high school, and college?
MCDS!
True or False: We can see patients with MediCal
False. The Free Clinic only sees patients without any form of insurance!
What do you write on the bottle when labeling meds?
What is the name of the Wednesday morning volunteer?
Cathy!
What's the first thing you do when cleaning rooms?
Glove up!
T/F: Did Lucy volunteer at the SF Free Clinic when she was in 8th grade?
False!
Bonus: Where did she volunteer?
What do new patients need to do when they come for the first time?
Fill out a new patient intake form and sign for our privacy policy
What's the first thing employees do when arriving to the clinic in the morning?
clock in!
Which surfaces do you wipe down when cleaning a room?
1. Bed/Table
2. Chair
3. BP cuff
What is a PHQ9 or GAD7 used for?
Evaluating mental health
What was Lucy's advice for high school?
Have fun and focus on doing things you enjoy:)
Name 4 types of appointments/people/concerns that we can't see at the clinic
- children (under 18)
- workers compensation
- dentist
- car accidents
- animals
- bad chest pain
- people with medical insurance
- emergency situations
- scuba diving concerns
- elderly with complex medical needs
How do you dispose of expired birth control pills?
- wear gloves
- remove each pill from the birth control packaging
- dispose of pills in a biohazard container
What are all the vitals we take when rooming a patient (6)
1. Height
2. Weight
3. Temperature
4. Blood Pressure
5. Oxygen level
6. Heart Rate
What is average blood pressure?
120/80
What year did Lucy graduate MCDS?
2014
What are 3 question we ask over the phone when triaging our patients
1. Have you been here before?
2. Do you have medical insurance?
2. What do you need to be seen for?
How long has Sue worked at SF Free Clinic?
23 years !
What is the very first step of a blood draw
Applying the tourniquet to look for a vein
What is an EKG used for?
Which medical schools did Lucy get into?
Cornell
UC Davis
New York Medical College
Boston University