HPS
What is the email used when submitting 7K/12K requests?
5kplusrequests@sacredheartcs.org
What is the FA email that a member can reach out to schedule an appointment?
housinginfo@sacredheartcs.org
What are the four methods of document submission?
In person, email, portal, and mailbox
Volunteers with our department primarily help with which 2 services?
TAP and Communications
Who is our founder?
Louise Benson
Case notes must be entered into HMIS for active clients within?
72 hours
What are the hours for FA phone line?
Monday- Friday: 9AM-5 PM
How do we define someone being “at risk of homelessness”?
Household has received a notice, is fourteen days at risk of losing their housing, or it is unsafe for them to remain in their unit
All checks need to be entered into HMIS within how many business days?
3
When is Pack a Back? What is it?
Free backpacks and school supplies for pre-registered children. It is August 1st and August 3rd.
Any enrollment that ended prior to what date, does not have to be included in the request $7K/$12K request?
January 1st, 2021
What are the two external one-time funders?
Season of Sharing and Housing Industry Foundation
Name three programs that we look out for during the screening and intake process that interferes with HPS enrollment and requires us to reach out to our county contact to coordinate services?
HPS, RRH, PSH, CCP
The HPS Advisory Committee currently has how many members?
14
Our Donation Station is open for food and clothing donations Monday through Saturday.
If you work with a member who has been unemployed for 6 months, and continues to need assistance, how often should you complete a budget?
Every 3 months or when a change of income occurs
Which one-time funder doesn’t accept over 50% AMI?
OSH-HP
Members have up to 15 business days and the possibility of one extension to turn in their documents. If we are sent out an Intake Packet on Monday, June 12th, what is their document submission deadline?
July 7, 2023
For HPS cases, what 4 assistance types are allocated to ARPA as a funding source?
Rent, deposit, utilities, and hotel stays
Monday, Wednesday, and Thursday 9am-4pm, Tuesday 9am-5pm,or Friday 9am-11am.
What should be included in In Voided Check Notes for standard voids
Original check number, Original check date, Date of void, and Summary
What is the FA phone line number to call to schedule an appointment?
408-709-2364
What are three things that need to be done to a FA Application before submitting it to a program manager for approval?
Santa Clara County resident
Double checking HMIS that they are not active in another program
Ensure HMIS profiles exist for all HH members
Updating address, phone number, and email on their SF contact
Update “Income from the last 30 days” section of the FA App using the verified income for the household. This amount should match the HGIVF.
Checking Confidentiality Agreement, Terms of Assistance and Grievance Procedure form is filled out correctly
For households enrolled in HPS, when should you complete a status update in HMIS?
If household loses or gains housing or experiences a change in income.
What is our mission?
“Our mission is to build a community free from poverty by creating hope, opportunity, and action. We provide essential services, work together to improve our lives, organize for justice, and inspire our community to love, serve, and share.”