Experienced generalists who are assigned to represent HR services directly to other business functions
What is an HR Business Partner?
Process of enhancing the effectiveness and efficiency of an organization and the well-being of its members through planned interventions
What is organizational development?
Ability to be sensitive to an understand one's own and others' emotions and impulses
What is emotional intelligence?
Process by which an organization seeks out candidates and encourages them to apply for job openings
What is recruitment?
System of actions that leaders take to drive an organization toward its goals and objectives
What is strategic management?
Part of a service contract where the service expectations are formally defined
What is a service-level agreement (SLA)?
Refers to the number of individuals who report to a supervisor
What is span of control?
Statement that reports revenues, expenses, and profits for a specified period of time, for example, quarterly or annually
What is an income statement?
Employees' perceived value of the total rewards and tangible and intangible benefits they receive from the organization as part of employment, which drives unique and compelling organizational strategies for talent acquisition, retention and engagement
What is an employee value proposition (EVP)?
Type of metric describing an activity or change in performance that has already occurred
What is a lagging indicator?
HR Structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services
What is a shared services HR model?
Organizational structure in which departments are defined by the services they contribute to the organization's overall mission, such as marketing and sales, operations, and HR
What is functional structure?
Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group's sense of identity
What is culture?
HR function that acts on the organizational human capital needs identified through workforce planning and attempts to provide an adequate supply of qualified individuals to complete thd body of work necessary for the organization's financial success
What is staffing?
Concise outline of an organization's strategy, specifying the activities it intends to pursue and the course its management has charted for the future
What is a mission statement?
HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed, and interact with employees
What is functional HR?
Work groups that assist line units by providing specialized services, such as HR
What are staff units?
Societies or groups characterized by complex, usually long-standing networks of relationships; members share a rich history of common experience, so the way they interact and interpret events is often not apparent to outsiders
What is high-context cultures?
Software application that automates organizations' management of the recruiting process (such as accepting application materials, screening applicants, etc.)
What is an applicant tracking system (ATS)?
Method for assessment of an organization's strategic capabilities through use of the environmental scanning process, by which internal and external factors affecting achievement of organizational goals are identified and considered.
What is a SWOT analysis?
Transformation of operational activities such as knowledge management, incentive systems and targeted talent acquisition and development by aligning them with the organization's strategic objectives
What is HR's Operational role?
Tool designed to support analysis of an OED team who wants to better understand the odds that a particular change can be implemented successfully
What force-field analysis?
Commonly referred to using relationships between data in financial statements to measure the financial health of an organization
What is ratio analysis?
Minimum qualifications necessary to perform a job
What is job specification?
Predictive in that action in this area can change future performance and help achieve success
What is leading indicator?