The Welcome
What is a warm gesture in a timely manner?
What is a membership that ensure customers get the best experience with Best Buy?
Discover, Inspire, Solve, Close
What does DISC?
"My Name is..."
What is a personalized introduction to make a connection?
Coverage for In Store Services
What is a benefit of Best Buy Total that gives clients the best experience with Geek Squad?
Understanding the Situation
What is DISCOVER?
"Imagine..."
What gets customers excited about the possibilities?
24 Month Protection Plans including AppleCare+
What is a benefit of Best Buy Total that gives clients peace of mind in case something goes wrong with their products?
Offering Solutions and Recommending the Membership
What is INSPIRE?
Double "Thank You!"
What makes certain the customer feels appreciated?
Client Resolution and Fixing Issue
What is SOLVE?
Signature Behaviors
What is the name of the behaviors we follow to ensure client satisfaction?
Ensuring Client Satisfaction
What is CLOSE?