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This use case focuses on finding bottlenecks and reducing variation across operations.
What is Operational Excellence?
This persona cares most about visibility and reducing process variation.
Who is the Process Excellence Lead?
This common issue occurs when real-world processes differ from documented ones.
What is lack of process transparency?
This Signavio tool shows the “as-is” process using transactional data.
What is Process Mining?
Many organizations start looking at Signavio when preparing for this SAP ERP transition.
What is S/4HANA?
This use case often appears when companies are planning or executing an S/4HANA migration.
What is ERP/transformation?
This persona oversees major transformation programs like ERP modernization.
Who is the Transformation Program Lead?
This pain appears when different regions execute processes differently.
What is process variation?
This capability lets teams map and formalize business processes.
What is process Modeling?
Companies experiencing this type of growth often need process harmonization.
What is M&A (mergers & acquisitions)?
This use case helps teams detect deviations from standard processes and maintain audit readiness.
What is Risk & Compliance?
This persona focuses on controls, regulatory requirements, and audit exposure.
Who is the Compliance or Internal Audit Leader?
This challenge arises during transformation when process discovery takes too long.
What is slow process discovery / readiness?
This feature aligns customer touchpoints with operational processes.
What is Journey Modeling?
Industry disruptions or new competition drive this initiative.
What is business transformation?
This use case connects customer touchpoints to internal processes to diagnose CX issues.
What is Customer Journey Mapping?
This person looks at front-to-back customer experiences and journey mapping.
Who is the CX/Journey Mapping Leader?
C-level execs feel this when poor back-office processes damage customer experience.
What is disconnected front-office and back-office?
This Signavio feature ensures processes adhere to global standards.
What is Process Governance / Process Manager?
Automation programs, including RPA, often prompt this question: “Where do we start?”
What is identifying automation candidates?
This use case identifies high-value automation candidates based on process mining insights.
What is Automation Enablement / Continuous Improvement?
This persona bridges business and IT, looking for process consistency and architecture alignment.
Who is the Enterprise Architect / IT BPM Lead?
Automation teams run into this when they automate the wrong processes.
What is low ROI due to poor candidate selection?
This capability simulates and compares future-state processes for transformation planning.
What is process simulation / scenario analysis?
Heavy regulatory oversight industries often adopt Signavio for this reason.
What is audit readiness or control enforcement?