IM/FM
What FNP works in IM/FM at Port Jervis
Wendy Rodriguez
What list is given to know where to send messages for departments
Proxy or Proxies
This location is also known as Jawonio
New City
What does Dr. Tighe specialize in?
Cardiology
What type of appointment should always have a Zoom link sent to the patient?
Telehealth
This provider works at 99 Cameron St.
Dr. Anna Hernandez
What is the auto generated messages used in telephone encounters called? (Ex: rxrefill, pa, rxclarify, refreq)
Quick Text
127 Main St is the address for which of our locations?
Highland Falls
This specialty does NOT need a referral
Optometry
When are the 3 times that we verify insurances?
Same Day, Next Day, and New Patients
These providers do NOT do medical clearances.
Yvette Figueroa, Michelle He and Nakisha Pierce
Patient feeling dizzy and requesting to speak to a nurse. What type of Teams message & phone encounter is required in this scenario?
Clinical Advice
Dr. Harde Perry works in which department?
OBGYN
What does Kimberly Hertz specialize in, but the Call Center is not allowed to schedule appointments for?
Orthotics
A PAP smear falls under which type of appointment
GYN Annual
The two locations/sites that handle their own Behavioral Health calls.
Binghamton and New City (AKA Jawonio)
This type of telephone encounter is needed with an appointment for surgery/procedures.
Medical Clearance
Department that deals with HIV PReP
SHC (Supportive Health Choices)
What can Call Center only schedule for Audiology (2 responses accepted)
AUDIO45 or Hearing Tests
Between X-rays and Ultrasounds, which one of these is NOT offered at Cornerstone?
Ultrasounds
These medical providers are at 275 Chenango St
Dr. Cackowski and Lydia Regan
This type of phone encounter is done when the pharmacy doesn't accept a patient's insurance and wants an appeal
Prior Authorization
This "Numbers We Can" deals with marketing and vendor calls
Admin
This provider also sees patients at Horizon Family Medical Group
Dr. Castro
This is needed 1 week after patient has a C-Section (Will take 2 answers)
Incision or Wound Check