PROVIDERS
PHONE ENCOUNTERS
SITES
SPECIALTIES
APPOINTMENTS
100

This FNP works at Port Jervis and sees patients 16+ 

Wendy Rodriguez

100

This list is given to determine where to send messages for departments

Proxy or Proxies

100

This office location is also known as Jawonio

New City

100

Dr. Lazar specializes in this specific department 

Cardiology

100

This time intensity is used to schedule a physical appointment

High

200

This provider works at 99 Cameron St. 

Dr. Anna Hernandez

200

The auto generated messages used in telephone encounters are called (Ex: rxrefill, pa, rxclarify, refreq)

Quick Text

200

Bio Reference is at this specific site

KFP

200

This specialty does NOT need a referral

Optometry

200

We verify insurance for these 3 particular scenarios

Same Day, Next Day, and New Patients

300

This provider does NOT do medical clearances.

Yvette Figueroa

300

This type of telephone encounter with an appointment is needed for surgery or procedure. 

Medical Clearance

300

This office deals with marketing and vendor calls

Admin

300

Kimberly Hertz specializes in this department, but Call Center does not schedule.

Orthotics

300

A PAP smear falls under this visit type (2 responses accepted)

GYN Annual or GYN 30

400

This FNP has GYN slots on Wednesday mornings ONLY for patients 18+

Breanna Vandyk

400

This type of phone encounter is done when a pharmacy doesn't accept a patient's insurance and appeal is needed

Prior Authorization

400

This site has more than 1 office location

Binghamton (35 Felters Road and 275 Chenango St)

400

This provider also sees patients at Horizon Family Medical Group

Dr. Castro

400

One of these is NOT offered at Cornerstone, X-rays or Ultrasounds.

Ultrasounds

500

These Family Medicine providers see all ages

Anna Hernandez, Evelyn Santiago, Marissa Carmine, Koreen Thomas, and Theresa Mastronardi.

500

Patient is feeling dizzy and would like to speak with a nurse. A phone encounter with a Teams message is required for this scenario.

Clinical Advice

500

OB/GYN is offered at these sites

Benton, KFP, Pine Bush and Port Jervis

500

Call Center only schedules for Audiology these visit types (2 responses accepted)

AUDIO/AUD 45 or Hearing Tests

500

This visit is held 1 week after patient had a C-Section (2 answers accepted)

Incision/Wound Check or OB 15

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