Product Definitions
What is the type of inquiry created when the sending party requests a completed wire to be returned from the beneficiary?
A. Amendment
B. Recall
C. Debit authorization
Recall
What form is needed to process an ACH Recall?
A. Hold Harmless Indemnity
B. Original Authorization Form
C. Data Agreement Form
Hold Harmless Indemnity
This is a funds transfer from a Chase account to a Chase Account.
A. Remitter
B. Book Transfer
C. Wire
Book Transfer
The client needs access to what system to return a GIRO transaction.
A. Chase Connect Online
B. Receiver Services
C. NACHA Website
Receiver Services
The callback verification in adding a security administrator/signer is performed with whom?
a. An account level signer who is a President, CEO, Directors
b. An entity level signer from the same updating entity or a Banker/TMO approved callback person
c. An account level signer and an existing security administrator
d. Both B and C
An entity level signer from the same updating entity or a Banker/TMO approved callback person
A request initiated by the originator for erroneous or duplicate debit/credit transaction that has been released to the ACH network by JPM Chase for distribution to the receiver's account.
A. Positive Pay
B. ACH Debit Block
C. ACH reversal
D. Lockbox
ACH reversal
If the client requests the breakdown of an ACH settlement file, what type of request needs to be sent?
A. Document request-Copy of Reports
B. File Dump
C. Document request-Copy of Return Reports
File Dump
Transaction approved by the beneficiary of a wire that allows the funds to be returned to the sender.
A. Debit block
B. Debit Authorization
C. Recall
Debit Authorization
Chase internal Positive Pay Decision Group can guarantee an override of decisions for exceptions after cutoff.
A. True
B. False
False
If client requests to close the account and wants to process a manual wire transfer with the remaining funds, what group reviews the document before processing the wire?
a. Callback Team
b. Funds Transfer team
c. Digital Document Services (DDS)
Funds Transfer team
Fraud detection service that matches account number, check number and dollar amount presented for payment against a list of checks previously authorized and issued by the company.
A. Wire
B. ACH
C. Lockbox
D. Positive Pay
Positive Pay
If a client wants to amend the amount of a wire, who can amend that dollar amount?
A. Client
B. Dollar amount cannot be amended
C. Funds Transfer Team
D. CSA
Dollar amount cannot be amended
Which ONE is not a Chase Swift Code?
A. Chaasus32
B. Chasus33
C. Chasus33xxx
Chaasus32
Client has been set up with an ACH Fraud prevention tool that allows them to pay or return ACH transactions next day. What is the product the client has?
A. ACH Debit block
B. ACH Filter
C. ACH Prefunding
ACH Filter
When client requests for a cashier's check to be sent to an alternate address, what type of documentation should the client provide?
A. Email Confirmation Letter/Negative Consent Letter (NCL)
B. Customer Authorization Letter (CAL)
C. Cashier’s Check request form
Customer Authorization Letter (CAL)
Fraud prevention tool used to allow/reject ACH transactions from posting
A. Wire
B. ACH Reversal
C. Lockbox
D. ACH Debit Block
ACH Debit Block
How many days does a client have to request an ACH recall?
A. After the 5th business day until 150 days
B. 5 Days within the settlement
C. After the 5th Business day until 180 days
After the 5th Business day until 180 day
What do you advise our client if they initiated a wire and the beneficiary has not received the funds?
A. Advise the client to submit a new wire
B. Inform the client that a non-receipt inquiry needs to be created and submitted via E-serve/Transaction services
C. Advise the client to have their bene contact their bank
Inform the client that a non-receipt inquiry needs to be created and submitted via E-serve/Transaction services
What report can the client access to confirm if an ACH reversal was successful?
A. Balance and transaction report
B. Cash report
C. Exceptions and Returns Report
Exceptions and Returns Report
If client wants to update an entity level signer, what type of document should be signed by client?
A. Business Signature Card (BSC)
B. Appointment of Designated Authority (ADA)
C. Core Signer Authorization (CSA)
Core Signer Authorization (CSA)
This is a collection service offered to clients who receive remittance payments through the mail from corporate or consumer clients.
A. Wire
B. ACH
C. Lockbox
D. Positive Pay
Lockbox
Which system would you advise a customer to utilize to submit a wire recall?
A. Receivables Online
B. Payment Control Center
C. Transaction Services
Transaction Services
A wire can be cancelled when status shows "GFC" (Global Funds Control).
A. True
B. False
True
Open this case type when a client reports a check deposited into their lockbox does not belong to them.
A. Disputed item
B. Wrong payee
C. Encoding error
Wrong payee
Client decides to remove John Doe as a signer and Security Administrator from account 123. What should you do next?
A. Advise the client to sign the Core Signer Authorization/Business Signature Card document and service will forward to DDS. A callback is NOT required.
B. Advise the client to sign the Core Signer Authorization/Business Signature Card document, then Service to forward to Documentation review, Callback team to perform verbal authorization and sends to Digital Documentation team.
C. Update the Deal Manager through scanning and indexing the Core Signer Authorization/Business Signature Card.
Advise the client to sign the Core Signer Authorization/Business Signature Card document and service to forward to DDS. A callback is NOT required.