General Smartcar
Customer Success
Engineering
Sales/Marketing
People Ops
100

Smartcar's founding date

What is January 1, 2015

100

The measure of a customer's satisfaction with Smartcar at key interaction time

What is CSAT or Customer Satisfaction Score

100

OEM is an acronym for what?

What is: Original equipment manufacturer

100

The stage of the customer journey where the customer does yet not know that Smartcar exists

What is: Discovery

100

 Smartcar’s applicant tracking system

What is Lever

200

Smartcar's mission

What is "Building the future of mobility"

200

The measure of customer happiness and satisfaction based on a survey ranking from 0-10

What is NPS or Net Promoter Score

200

What is the primary design tool that Dennis uses

What is: Figma

200

The acronym of our key monthly Marketing metric

What is MQL (Marketing Qualified Lead)

200

The tool that recruiting uses to source candidates

What is LinkedIn Recruiter

300

Smartcar's values

What are: Balance, Purpose, Empowerment, Respect

300

The stage of the customer journey where the customer does not know how to successfully manage end-users

What is Growth

300

There are Experience’s three areas of responsibility

What are: Developer Experience, Vehicle Owner Experience, and Marketing Tooling

300

This term refers to a business that either uses Smartcar on its company-owned vehicles, or sells its product directly to vehicle owners

What is: Direct Sales

300

This term refers to individuals who are currently employed and not actively looking for a new job

What is: Passive candidates

400

The first brand Smartcar was compatible with

What is Tesla

400

This is the material gift that participants get in exchange for participating in the Research Fleet Program

What is: Research Fleet embroidered hoodie

400

There are Platform’s three areas of responsibility

What are: API Ecosystem, OEM Integrations, and Infrastructure and Internal Tools

400

Our most popular blog post of all time

“How Otonomo is cloning our product”

400

Smartcar’s offer acceptance rate this year

What is 100%

500

According to ABI Research, what percentage of connected vehicles were sold in 2020?

What is 41%

500

This person is the unofficial celebrity mascot of the customer success team

Who is: Nicholas Cage

500

This term refers to the title of the Experience project that provides a way for Smartcar to provision and manage developer accounts on behalf of our customers.

What is: Teams

500

Largest deal closed in Smartcar history

What is Axiom at 360K in ARR

500

The number of people recruiting needs to source to get 1 hire

What is 700 people

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