OPEN for Business
Super Soft Skills
Words that WORK
CBM
On EVERY Call
100

First step of your open...

What is Transition to Open?

100

What Key Behavior is displayed by you being the expert?

What is Own it?

100

Tell me about your...

What is business?

100

The amount of the BOB discount.

What is $40?

100

This allows you to find out things you don't know

What is Discovery?

200

Upon successfully completing this part, you can move forward with Discovery...

What is Check for Acceptance?

200

If you do this skill, you will be able to recap the customers needs using their words...

What is Active Listening?

200

You would use these words that work to find out more about the individual's role who you are talking to...

What is "What do you do?"

200

The final day of the BOB discount

What is 5/21?

200

Gets you a yes or a no

What is "Ask for the sale"?

300

In what part of the open would you say "Ask a couple of questions"?

What is Propose an Agenda?

300

You do not need to be a cheerleader to exemplify this skill...

What is Be Warm & Friendly?

300

How do you protect your business from...

What are "cyber threats today"?

300

Millions of these are our advantage over Verizon

What are Wi-Fi Hotspots?

300

Saves Customer's Money!!!

What is "Comcast Business Mobile"?

400

This is also described as the WIIFM...

What is State the Value of the Agenda?

400

Thank you for being a loyal customer!

What is Show Appreciation?

400

This question will help you uncover needs for both TV and WiFi-Pro...

What is "How you entertain your quests/customers?"

400

The price of 7 Unlimited Lines

What is $180?

400

The antithesis of "Started from the bottom now we're here"

What is Top Down Selling?

500

Allow customer's employees to get more done during their day...

What is improve productivity?

500

This skill allows you to sell more to ANY customer...

What is Discover Needs?

500

Question asked to a customer to uncover telecom need...

What is "How do your customers contact you?"

500

Finish this words that work phrase... "I'd like to see if we can..."

What is "save you some money"?

500
Question used to find more opportunities?

What is "ask for other locations"?

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