Terms & Conditions
A member bought cover with roadside and at home, when can they use their at home cover?
From the start date
"Who do I contact in relation in my battery warranty?"
What sentiment is this statement?
Neutral
Who is the current face of the RAC on social?
Mikolaj Renk
In a complaint response is it correct to use an exclamation mark?
No!
Do we build complaints in a live breakdown situation?
NO.
If we have agreed to reimburse your car hire costs before hand, what amount do we offer per day?
£35 per day
What does the lock icon mean in terms of visibility?
Private message
In which video was a controversial shirt worn?
Bank Holiday ft Alice in PR
Customer has 17 historical cases. Do we engage?
Yes, depends on what they said!
Member has 750k followers on X, how do we raise this complaint?
The escalation guide
How many claims can you make on a 18 month Comprehensive European Policy?
5
How do you ban an account in Sprinklr?
Click on the 3 dots next to the comment or post, select Macro, and click on Block User
How many account do we follow on ig?
177
"Please call the membership team on 0330 159 0740"
Reword this to match our tone of voice.
I suggest you give our membership team a call on 0330 159 0740 and they'll be able to help :)
You've build a complaint where the member's vehicle has been damaged. Which pot do we assign the case to?
Parmjit Kallu
Member cancels their annual policy within the cooling off period after we have attended a breakdown. What refund are they entitled to?
What they paid for the policy minus £85.
You've told the customer you've escalated their breakdown internally during a live breakdown. They've thanked you for it. What should you do now?
Set a reminder to check back in with the member and apply Closed + Resolved macro.
What are the FORCES?
Fuel, oil, rubber, coolant, electrics, & screen wash
I have passed ...
I have raised...
I have forwarded...
I have flagged this...
I have handed this over...
I have referred this...
A member is complaining about SMR. The member has not yet received service. Do we build a complaint?
No. We contact SMR directly.
Up to £600.
Name the three closed macros and explain when we use them.
Closed + Diverted = when we have given the member a phone number or other contact details for another department
Closed + Resolved = when we have taken action for the member to assist them with the query/complaint
Closed = No response required.
What is the HEX for RAC Orange?
#F95108
What are the 7 forbidden words? (guess 5 to win)
Unfortunately, can't, might, maybe, possibly, assume, and can (depends on context)
The scheme code is showing as NONVAL, how do you search to find which membership type the member is on?
Traction.