Greetings
What are some words/phrases we can say to greet someone?
Hi, Hello, Good (morning, afternoon, evening), How are you? Etc.
What do you think are good conversation starters?
"How are you?"
"What did you do today?"
"How was your weekend?"
Compliment something about the student.
What is a polite word we should use when making a request?
"Please"
What is the first step in solving a problem?
Identify the problem
What is the first thing you do to make a phone call?
Dial the number on the phone
TRUE/FALSE: A handshake should be sloppy
FALSE (A handshake should be firm)
TRUE/FALSE: I should not answer my friend when they ask me a question
FALSE
What word should you say at the very end of your order?
"Thank you"
TRUE/FALSE: Staying calm is important when solving a problem
TRUE (There is no benefit in getting frustrated over a problem that can be fixed)
How should you greet someone on the phone?
Say "Hello, my name is ____"
How can we use body language when greeting someone?
Make eye contact, wave, nod, handshake, fist bump/high five, stand up tall, etc.
What is a question you could ask your classmate to get to know them better?
What do you like to do for fun? Do you play sports? What is your favorite question?
What does making eye contact show a worker?
That you are paying attention and being polite
What should you do it you are your friends disagree on something?
Come up with a new idea that everyone agrees on (compromise)
If you call someone and they do not pick up, what should you do?
Leave a voicemail or call back later
Avoid casual phrases such as "hey" and "what's up?" Use formal language such as "good morning" or "hello."
What are ways you can show you're listening to someone
Maintain eye contact, nod, respond to classmates, ask questions, etc.
After you greet the worker, what is the next step?
State your order
TRUE/FALSE: We should not think before we act
FALSE: Thinking before you act is an important skill to avoid problems
TRUE/FALSE: You should talk in a normal tone when on the phone with someone
TRUE: There is no need to raise your voice or talk to quietly on the phone
Why is eye contact important?
What are some compliments you can give to someone?
I like your (outfit, shoes, hair), you are (kind, funny, hard-working), etc.
What should you do if you don't understand what the worker said?
What is a positive outcome of sharing with your friend?
You both get a turn and avoid conflict
What should you say before you end a phone call?
"Goodbye," "have a good day," "talk to you later," etc