A+ Content FAQ
What is the first step in troubleshooting when an A+ Content Submission is Not Working?
Use the A+ CSI Diagnostic tool
What to do in case of an error 8541?
In terms of Variations, what is a "base_product"?
Either a child or standalone ASIN
What is the only scenario in which we can Escalate an A+ Content Submission?
When the content is not live or under review after the 7 business days have passed.
What do you do if there is no Style guideline for the category in that marketplace? (For example Spain)
Use a complete style guideline from another country in the same region and inform seller there is none for that specific marketplace yet (ES and UK)
Why do we need to ask the seller their account type when handling variation related concern?
Brands contact with various account types. There are better options depending on the account type, therefore it is best to preface variations processing through knowing which type of account the Brand wants to utilize for variation updates.
What do I do if a seller is asking about product video upload through the EBC tool?
Use the Upload & Manage Videos SOP
Which is the only scenario in which we can add the Catalog Contributor role?
After reviewing in CSI for the brand attribute winning contribution and for gcid generation, after reviewing there is no error in CSI Request Status Event. If the gcid is still not generated.
What do you do when the contacting party is asking for a variation related update but has only Brand Registry account?
If the contacting brand only has a Brand Registry account, recommend they get a Selling account to obtain better control of their products on Amazon
What was the maximum number of ASINs allowed previously for bulk uploads?
3000
You get a case where the seller wants to update an ASINs title but it is Manually yanked. How do you proceed
Follow ASIN Not Discoverable Status Reasons and Their Meanings and inform seller of yank reason. In the case that the CSI status shows a path to reinstatement continue the troubleshooting.
You got a contact from a Vendor asking to add new children ASINs to the variation family of their brand, what do you do?
Update all existing ASINs to an existing variation family via the Darwin tool.
Is it true or false that A+ Content creates new drafts of newly approved content to the accounts from other marketplaces in the other marketplaces they do business?
True
What happens if the individual is MASE and it is proved they have a seller central account?
Advise the Seller to create a case from their Seller Central account in order for us to be able to link their account with the Brand
What do you do when the ASINs that are being updated to a variation do not share the same brand_name attribute value?
Tell them that the brand name on the listings are different, hence, no update can be performed or ask for proof as per SOP blurb