6.9 - 6.15 STATS
Who are my Co-Workers
Due Dates
100

Highest CSAT scoring lounge for the week

Who is PIT (at 99%)

100

The pet(s) that Corey has at home

What is one dog and one cat

100

How weekly summit audits should be communicated to Summit team

1) assign deviations to Summit leader

2) download the audit to your laptop, then send in email as an attachment to your Summit leader and copy Rebecca WEEKLY

200

Lounge that had most increase in engagement WOW in our region.

Who is CLE with increase of 1.6% (ending at 2.7% engagement rate)

200

GM in our region with upcoming wedding this year.  

Who is Melanie

200

When QSC should be put into Teams and completed on Mapal

When is the 25th of each month

300

Lounge that had the largest CSAT increase WOW in our region.

Who is CLE (5% increase)

300

First names of two GM's that both already had their weddings this year

Who are Jatawny, BUF and Karen, BOS

300

The latest day each week your schedule should be posted for the team

What is Thursday

400

Largest volume in our region for the week was this lounge

What is CLT (6,613 PAX for the week)

400

GM and AGM first names for largest volume lounge in our region 

Who are Ruby and Carmen at CLT

400

When new hire onboarding in ADP should be completed

Before their first day of work

500

When it ok for an Ambassador to tuck their airport badge in shirt or under apron.

What is NEVER (just a reminder for all of us)


500

First name of SDX F&B Manager for BUF

Who is Stephen


500

How often the GM should partake as a customer to ensure the best guest experience

What is once a month

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