Alarms/Security
When would we hit our teller panic buttons?
multiple answers
what is when it is safe to do so during or after a robbery
what should we do with every member that comes into the branch to help prevent robbery?
What is it called when a member has 2 or more accounts and deposits the checks into the other account against non-sufficient funds, artifically inflating balace.
what is check kiting
What can we take to clear date of birth discrepancies
what is a valid driversl license or ID card, birth certificate or passport
what is deny access.
what is the first step after a robber has left the building?
Raise hand in the air and dial 911
what is 6 months unless otherwise dated on the check
Do we take copies of ALL ID's? if no what do we not take copies of?
what is NO- we do not take copies of military ID
When entering the branch and it is taking awhile for the person to clear the branch what should you do?
what are they keys you enter to dispense cash during a robber?
Alt + Ctrl+ R
what motivates fraud?
what is financial difficulties, job loss, addictions
How do you clear an alert for mutiple name aliases?
what is ask clarifying questions such as, is this a nickname reporting? is the mutiple name mistmatch due to marriage? add a comment comment to the application explaining what you fid out and provide justification for clearing alert
what is the first thing you should do when opening the branch in the morning?
what is Drive around the building looking for anything out of the ordinary- broken windows, doors open, etc.
what are the two forms that are filled out after the roberry?
ident-a- card and fbi robbery worksheet
What are some of the Red Flags associated with check fraud? Name 4
Mutiple answers
What is one reason why someone may need to provide VOA?
mutiple answers
if the alarm goes off and it is a false alarm what is it that we should do to notify the police arriving it is false?
what is hold a 8 1/2 x 11 white sheet of paper at chest level at the entrance of the branch
to the left
What is the type of fraud called when they write checks on a closed account
what is paperhanging
What are 3 different items we will take to clear address discrepencies?
mutiple answers