New Loans
New Loans or New Customer Unit is defined as what?
DriveTime accounts that are between 1-90 days of sale
The State Specific/Military Team can be reached by which Genesys queue?
Military
What does M stand for in the route code?
Middle stage delinquency 31-60 dpd
Ally
Drivetime and DT Ally customers that voluntary surrender have which option that 3rd party servicing customers do not have?
lot drop
RTC
You can either cancel and open a new WC case and select "I do not have time" or hit previous in the current case and select that the customer does not have time. You can not submit a welcome call case unless fully completed. Since the customer did not decline, you cannot select decline.
A charge off account that is S01 means?
That they got their car recently repossessed, they are still charge off but need to go to reinstatement department.
Go-Fi is considered a ________, not a dealership.
Lender
How many times can a DT customer receive a frequency change?
One Time
If a customer wants to pay their regular payment of $356.44, what would the PTP be set for?
$356
What state has a debt Validation period when they hit 30 days for the first time?
Massachusetts
C90 means that this charge off customer has been enrolled in a ?
Charge off payment plan
A Go-Fi account can have their maturity date extended ______ days
240
If a customer was out of work and recently started a new job, after the extension is completed to get them current, they can receive which modification without having to wait 6 months?
Due Date Change
If a customer can only pay the amount to roll, you will round it up ___ dollars
$5
For Massachusetts we can only probe regarding _____ _____ payments
past due
A confirmed total loss will start with the letter
A
First Payment Default for Go-Fi is if they fall ____ dpd on their first ever payment in the loan.
45
A past due customer wants a frequency change but also want an extension, you look in PEGA and see they are eligible for both, what modification should you submit.
Frequency Change, it will also extend their loan.
How many dpd can you set a PTP for a New Loans or "NCU" Account?
10 dpd
Name Two identifiers in PEGA that let you know a military customer currently has active SCRA benefits
APR 6%
APR Change Mod
Charge off consists of two teams. What are the abbreviations for those two teams?
PCO and COST
A bounce down is carvana can has had what return? Can we collect on these accounts?
Down payment. no
Customer is biweekly and their payment is $200, they receive a frequency change to be monthly and their monthly payment is $433. 34. They are upset because they say we are charging them for a frequency change. What is the main reason why the customer's monthly payment not just double their biweekly payment?
Biweekly is every 14 days not twice a month so it would never be double the payment. Biweekly customers pay Bridgecrest 26 times in the year. Meaning there are 2 months where they will pay us three times. The customer is confusing biweekly with semi monthly.