General
Why does our team seem to work?
What is teamwork?
How do you validate residence ownership
What is Bonvoy # and or Owner reports?
What is the code for booking the STARS Rate?
What is S72?
What is the code for booking the LUMINOUS rate
What is L72?
Where do I find the VIP Notification Folder location
What is Teams under SPCC Folder?
How do I locate a hotel contact
What is Teams Hotel Contacts Tab and/or Product Catalog?
A residence owner qualifies for how many rooms on RES rate
What is 2?
How do you know if a Travel Agent Participates in the S&L program?
What is the Participating Agency Spread Sheet?
What are the hours for SPCC – Corp Care
What is from 8am-7pm EST M-F?
When having an issue and you do not know the answer quickly
What is ask a Teammate to help you?
Who is Houston Monroe
Who is the Senior Manager, Residences Owner Recognition Programs?
What is the on property STARS contact called
What is the Guardian Angel?
What is the guaranteed response time for the LUMINOUS Ambassador on property
What is 12 hours?
When do we add a hotel name to the VIP Spreadsheet
What is; only when directed to modify this after speaking with Chris?
What is the percent of Emails goal
What is 95%
What are our hours of operation?
What is M-F: 9:30AM - 6PM Eastern time?
Do you quote or book MGM Collection or Atlantis?
No, you connect the advisor with the MGM or Atlantis Team
Do all LUMINOUS properties offer the enhanced monetary amenity credit?
No, this depends on the property and their inclusions
For an SPCC issue; a front desk agent says he cannot cancel this without a fee; is there a next step?
What is ask for the Manager, courteously?
What is our talk time in this department
What is we do not have a talk time
How many ways to make HRS/Onvia reservations?
What is three (Bonvoy App - Residence Concierge - Hotel reservation service)?
What is the guaranteed response time from a STARS property?
What is four hours?
The STARS & LUMINOUS Rate matches which Rack Rate?
What is The Flexible Rate?
Make sure a VIP Request has no duplicates
What is Step One of a VIP Request from TA?