Ordering
How to order from Cardinal
Next Day Delivery Cardinal Order Form
https://forms.office.com/r/NqRAey2mdJ
Where/who to ask a question about something on the patient management audit on the GCO website
Ask the Retail Hub > Pharmacy > Local Specialty > Accreditations
Who has the ability and is responsible for "fixing" incorrect on-hand quantities in PROMOTE
anyone with RMGO access
How to request access to a LDD product
Reach out to your HSS with your business case.
Where/who to report a referral that is stuck in PROMOTE
FixIT:
Specialty Pharmacy - Any Problem With PROMOTE Application
Name three ways to order from Amerisource
RxI
AB Portal
Phone
Where/who to ask questions about labor budget
Reach out to your HSS
Best sub-status option for a canceled referral in PROMOTE that rejected as "refill too soon" because patient is filling at a competitor
Out of network/patient filling at alternate SP
Where/who to reach out if PROMOTE, LDD dispensing guide or COMPASS do not match.
ATRH > pharmacy > local specialty > LDD
Where/who to ask a question about if AE reporting is required for a specific situation
Check AE guide on localsprx
Email the localpharmaauditteam@walgreens.com
Name a drug that has an order quantity restriction (multiple or minimum order quantity)
Brixadi - minimum of 2
Xdemvy - multiples of 12
Nuplazid 34mg - multiples of 10
Epidiolex (direct order sites only) - multiples of 10
Two places to go for questions about a something in the pharmacy reports tab in Asembia.
1. Check the reporting QRGs at localsprx > operational reporting > reporting resources
2. Reach out via ATRH > pharmacy > local specialty > operational reporting
Where/who to reach out to submit a suggestion for Asembia enhancement
Team member feedback: https://wagsam.walgreens.com/suggest/
Asembia feedback form:
localsprx > patient management > A1 training resources
Two resources you can reference to determine if something is LDD
LDD Dispensing Guide
DRaGON list
Where/who to report NDC missing in Asembia
FixIT:
Specialty Pharmacy - Any Problem With Asembia / SRx
Where/who to ask about the status of an ICT order
Email the ICT fulfillment team:
sean.x.mcclean@walgreens.com
arxpit-pharmacyict@walgreens.com
Three resources if you have a question about something on the A1 scorecard
2. Ask your HSS
3. Send question via ATRH: pharmacy > local specialty > operational reporting
Name of systems used to find:
1. patient health data (labs, chart notes, etc)
2. financial assistance
1. Surescripts
2. Tailormed
Three resources that help explain who has access to a specialty product
LDD Dispensing Guide
DRaGON List
LDD Distributor List
Question about how to do something in Asembia (i.e. move a reassessment to a new store)
ATRH > pharmacy > local specialty > Asembia
Is Impavido LDD? How do you order?
NO - retail can dispense too! See MFR webpage: https://www.impavido.com/order-page
Reach out to the rx inventory team to order:
ATRH > pharmacy > pharmacy inventory
Describe what you do in IC+ and PROMOTE with a rx that needs a prior auth. What happens if it was entered too long in IC+?
RX should stay entered in the work queue while site is working on prior auth. If it must be deleted, then substatus of “re-entering prescription” should be selected for that canceled referral in PROMOTE. RX should be reprocessed that same day in IC+ and substatus in PROMOTE for that new pending referral should be “prior auth in process"
What to do if you get a call from retail specialty support to pull a rx from retail for a drug that multiple sites in your state have access to?
Pull the script from retail. Determine if you are the best site to fill the rx. If not, your site can triage to another specialty location.
Where/who to report that A1 did not generate a task as expected
FixIT - IT can always investigate https://helpctr.walgreens.com/searchgen/click/1/41941559/7186
ATRH > pharmacy > local specialty > Asembia - we can look for user error but it might still be an IT issue that needs a ticket