Title Lifecycle
This is the legal process of recording Santander as the lienholder with the state.
What is lien perfection?
This document allows a customer to register a vehicle in another state before the title is transferred.
What is a Letter of Permission (LOP)?
Titles are generally released after this occurs.
What is loan payoff?
This system is used to retrieve supporting title documents.
What is FileNet?
This type of request is processed when the original title has been lost.
What is a Duplicate Title?
These two ownership types have different title handling requirements.
What are Retail and Lease?
This tool is used to submit title maintenance requests.
What is the TRT (Title Request Tool)?
This abbreviation refers to Release of Lien.
What is ROL?
This application helps identify title status and activity.
What is MySup?
Employees use this resource to verify state-specific title requirements.
What is the Interactive State Title Map?
Dealers commonly contact Titles about these two issues.
What are title perfection delays and title status?
This maintenance request changes the registered owner without refinancing.
What is a Name Addition or Removal?
Returned title processing is commonly referred to by this activity code.
What is RTNT?
This vendor assists with electronic title processing.
What is VITU?
These reports help identify processing exceptions requiring review.
What is Exception Reporting?
The title lifecycle begins with funding and ends with this event.
What is title release?
Customers requesting personalized license plates require this type of maintenance.
What is a Vanity Plate Request?
Lease payoff releases differ from retail releases because of these ownership requirements.
What are lease ownership/title handling differences?
Name two activity codes discussed during training.
What are RTTL, UPTI, RTNT, or POSC?
These cases often require additional documentation before title release.
What are Bankruptcy or Total Loss releases?
During title perfection, employees must ensure documentation is complete to avoid this.
What are title processing delays?
Urgent maintenance requests require careful review of this before processing.
What is required documentation and approval?
This website is specifically used during certain title release scenarios.
What is GetMyCarTitle.com?
Electronic titles differ from these traditional documents.
What are Paper Titles (ELT vs. Paper Titles)?
Throughout training, associates practiced these four learning methods.
What are system demonstrations, processing exercises, state scenario reviews, and live case studies?