Voice
How much is Spectrum SPP 4 voice at full price? (bundled)
30$
How much in internet premier at standard rates?
85$
How many lines can a customer have on their spectrum mobile account?
Up to 20 lines. 12 lines can be phones with the remaining 8 lines tied to tablets or wearable devices
True or False: CNN and Fox News are both available in TV Select Signature and TV Stream
True
What must agents do if they need to backdate a billing error 50 days?
Ask for supervisor approval.
What is the cost of a battery backup?
Approximately how much talk time does it provide? Standby time?
60$
5 Hours
8-24 Hours
Which speed tier is our highest? What are the upload and download speeds of that tier?
What page in change of service do agents add the Customer Solutions free mobile code?
The installation page
True or False: Play station 4's and LG TV's are compatible with the STVA
False
How much would a customer pay per month, if they placed TV Select + Internet Premier + Voice on seasonal?
$30/month
What are three locations outside of 50 contiguous states customers who are subscribed to Spectrum voice can call with no additional charges?
What would a customer pay for Standard internet GIG + Wi-Fi and Two unlimited plus lines at full price. No promotion.
$105 + $40 + $40 = $185 a month
True or False: If the customer has a $10 unlimited plus line, they can add a free unlimited line to the account.
False
If a customer lost the digital receiver (HD Receiver), how much is the unreturned equipment charge for 1 receiver?
$60
How much would spectrum charge a customer for a paper statement reprint/copy?
$2 per statement
Which states qualify for the Lifeline Program?
California and New York as well as RDOF areas in the following states: California (CA), Oregon (OR), Michigan (MI), and Wisconsin (WI).
If a house is a one story home and is 4000 sp. ft.. How many wifi pods does Spectrum recommend the customer have?
AW Router + 3 Pods
True or False: Customers can sign up for a smartwatch with Spectrum mobile and it can be the only active line on an account.
No, it must be paired with a phone
When would you not be able to use the E911 Feature? Give 2 reasons.
An existing internet customer upgrades to the gig and needs a new modem. Would they, or would they not be charged for Self-install? Explain your answer
No, they would not be charged because they already have the internet active with Spectrum.
If a customer got a Motorola Edge 2021 from Verizon, would it be eligible/compatible for a BYOD with Spectrum Mobile?
No, only if they purchased it from Spectrum, the manufacturer or a retailer such as Best Buy
What seamless entertainment apps come with TV Select Plus? Name all 10
AMC+
Disney+
ESPN Unlimited
Fox One
HBO Max
Hulu
Paramount+
Peacock
Tennis
ViX
What is the subscribed internet speed when a customer is on seasonal suspend with home security?
1x3 mbps