Service Star
If someone from corporate calls what do we ask them to verify and where do we find it
The code and on servicestar at the top of the page.
What percentage is other business
10%
We use Ekata to look up what for loans
The customers phone number and address, work info- phone, company info and address
You ask this when a customer first comes up to your window.
What is ask for a phone number
What do you have to do before you leave.
Make sure that you have cleaned what you were assigned and sign off on dbo
This is where we report bankruptcies.
On servicestar on the left hand side where it says bankruptcies
What is the percentage on US government issued tax return
5%
If unable to find info for company in Ekata what else can we use.
Google- then verify in ekata, 411
If customers phone number does not match their name where else can we verify it.
IPhone or Google account, 611
What is the trip around the check
Checking the maker, check stock, is the payee the right person ect
This needs to be included when reporting bankruptcies
Customer name, account number, delivery method, attorney name, bankruptcyfile/case number.
What percent do we cash checks if from a university? Private school?
Government fee, other business
Where do we look if we are trying to verify previous addresses. Show me
Pull up Ekata and show me
What is one of the most important questions when verifying a check
What did you get the check for.
What is the purpose of updating a customers info
So that if something goes wrong in check cashing or on there loan we can contact them
Name 3 of the 4 ways that we can look up people and or businesses
Itin number, Ekata, yellow pages, secretary of state
This is how you properly endorse a check made out to a business.
The customer will sign with the company name and their own name.
How can we tell someone's phone carrier without asking them.
On the Ekata page where we verified them
When do you want to ask the customer if they want a green dot
Before you get the money out of your drawer.
What is the goal for our Google review
4.0
If using secretary of state website how do we figure out which state to use
We use the state that the business was founded in. Where the address is on the check.
When do we call Danny.
Over $10,000, no stubs for money orders, going to deny a check. Did you look at the Deez D's
Can we look up emails and on Ekata
Yes show me how to look up these
When checking a customers history that has not been here for awhile what do we need to check for in there history.
Application, ID, ekata
What makes a check low risk.
Computer generated, check# higher than 1500, under $2000, dated within 7 days