Language
Phrase used to correct fellow team members choice of words
What is "Mulligan try again!"
The individuals involved in the decision-making process for each neighborhood or household using the shared leadership concept.
Who is everyone?
Understanding how another person perceives a situation and how they might feel.
What is Empathy?
The new members assigned to a neighborhood are.
What is Extended Family?
Breakfast is served during this time frame
What is all day (24/7)
What is "Hi (preferred name), how are you today?
The four roles that need to be assigned for each meeting using the shared leadership approach.
What is a meeting leader, a process coach, a timekeeper and a notetaker?
When someone asks us for something that we did not offer as an option.
What is their choice?
The company helping with our Culture Change
What is Action Pact?
A Resident changes their mind from their original meal ticket at lunch
What is honoring their choice
Triggers defensive responses, impacts our mood, can lead to bad feelings
What is negative language
A circle used to answer a question or solve a problem in which everyone gets the opportunity to share their thoughts without interruptions from others.
What is a learning circle?
Pushing someone to move faster than their own pace.
What is rushing someone?
A C.N.A. is working as a homemaker cooking a grilled cheese sandwich.
What is cross-trained?
A Resident wakes up hungry at 2:00 a.m. and this is what we offer them
What is available options on the neighborhood or in the kitchen
Calms, is efficient, encourages, is presented clearly, stresses positive actions.
What is positive language
The term used to describe when someone speaks out of turn in a learning circle.
What is crosstalk?
Examples of this are yelling, crying, asking for home, and asking a lot of questions.
What is expressive action?
A place where our residents live
What is their home?
A response to someone asking for coffee
What is regular or decaf
Correct the phrase: "Hi Susie, I'm going to take you to dinner now."
The model in which the organization is reconfigured, doing away with traditional silos and hierarchy.
What is the Household Model?
Loud noises, bright lights, interruptions, and off-topic conversations.
What are distractions?
Renewal of the Spirit, Renovation into Home, Reframing the Organization.
What are the 3 R's of Culture Change?
A Resident who is diabetic wants to eat a piece of cake
What is educate and allow them to make the decision