PRICING
RULES
CODES
TERMS
WILD
100
How Much Is an HDSTB?
What is 5 dollars
100
Can Legacy Customers Migrate to SPP
What is yes!
100
LA005 is A.TV Basic B. Digi Tier 1 C. Spectrum Silver
What is A.TV Basic
100
Product Formally Called ‘Home Phone’
What is Spectrum Voice
100
This Channel is the Home of the Royals?
What is Fox sports Midwest
200
Pricing 20 Points How Much is Multi Room DVR?
What is 19.95 or the cost of 2 dvrs!
200
Can Legacy TWC Keep their WHDVR?
What is Yes
200
Spectrum Internet a)LC707 b)LC708 c) LC727
What is a)LC707
200
Highest Level of HSD
What is Spectrum Ultra Internet
200
What 3 Companies Merged to Form Spectrum?
What is TWC, Charter and Brighthouse
300
What is the One Time Fee For Ultra HSD?
What is 199.95 activation fee
300
Do We Still Sell Home Security?
What is Yes , refer them to phone sales group
300
LI005 is A. HBO B. HDSTB C. Modem
What is B. HDSTB
300
Highest Level of TV Service
What is Spectrum Tv Gold
300
Is the European Union included in Spectrum Voice?
What is No, Spectrum Voice International $5.00/month - Unlimited calling to 70 countries (based on TWC usage) - includes most of Europe, Latin America / Caribbean, Asia, Africa and the Middle East.
400
How Much is the SPP Broadcast Fee?
What is total for $8.75
400
If a Customer Comes in With a Defective DTA-What Do You Replace it With?
What is replace with another dta now
400
What helpful tool would you use to ensure you have the right service codes?
What is Sales Bro or Key
400
Spanish Language TV Package
What is Spectrum Mi Plan Latino
400
What is Our CEO’s Name?
What is Tom Rutledge
500
Monthly Cost For: Spectrum TV Select Spectrum Internet Spectrum Voice
What is Monthly Cost For: Spectrum TV Select 64.95 Spectrum Internet 53.95 Spectrum Voice -29.95
500
Can a Bulk Tennant Receive A Contract Buy-Out?
What is No- since receiving discounted of free service thru complex they are unable to receive a buyout
500
What is the DVR Code?
What is Li030 standard dvr or Li066 enhanced whole house or Li080 whole house dvr
500
Package includes Local Basic Channels and others such as Lifetime, Msnbc and Cnn?
What is TV Select
500
Name the 4 themes of the customer service experience
What is Greeting, Learn Needs , Present Value and Close
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