SMILE
Convey customer obsession through posture, positioning, and expression
What is "S" start a conversation
This is an example of a 1st party device
Echo, Echo Show, Fire Stick, Tablet or Kindle
This merchandising tool is produces every week and is used to support changeovers
What is the "Weekly Merch Guide"
This D-Sub is the most popular one and easiest to sell
What is "Audible"
This store tenet will help us succeed by not just delivering what's expected, but going above and beyond. It will help us look for ways to make our business better, for our customers, for our team, and for our company.
What is "Deliver Exceptional Results"
Earn trust by recommending a complete solution for the customer, including digital subscriptions
What is "E" end the sale
This family of devices offers a screen for viewing videos, showing recipes, and video chatting.
What is the "Echo Show"
This is the percentage of review cards that General Merchandise should have in Wall Bays
What is "50%"
This D-Sub cost $7.99 for Prime members and $9.99 for Non-Prime members.
What is "Music Unlimited"
This tenet allows us to be warm, friendly and engaging to all customers. regardless of their age, gender, ethnicity, and ability
What is "Delight our Customers"
Ask questions to understand your customer and what brings them in
What is "I" identify needs
This device is creepy and will follow you around
What is the Show 10
There are 3 merchandising standards that we live by
What is clean, safe and shoppable
The current trial period for any D-Sub is
What is "30 days"
This tenet helps us keep our store looking fresh and beautiful. We take pride in being the positive face of Amazon and ensure the store is always looking it's best for our customers and our team.
What is "Take Pride in the Store"
Identify 1st time & Prime customers
What is "M" Make it Personalized
This family of devices offers great speakers for playing music and is round like the earth
What is an Echo Dot
This paid product placement program is also know as
What is "PPP"
This D-Sub gives you access to over 1 million books and can be accessed on several devices
What is "Kindle Unlimited"
This tenet helps keep ourselves, our team, and our customers safe. We guard customer data and keep confidential information secure. We protect the company from shrink and loss.
What is "Protect People and Store"
If the customer wants to browse, share one discovery message such as current TPR's and allow the customer to self discover
What is "L" Lead Discovery
What are the four names that you can assign to a 1P device.
What is Alexa, Echo, Computer and Amazon
When Loss Prevention prioritizes the design of policies, standards and trainings that minimize safety and security risks for SRS
What is "Merchandise Protection"
This amazing D-Sub offers customers free shipping and also includes access Amazon Music and Amazon Video
What is "Amazon Prime"
This tenet helps us share our knowledge, work collaboratively, demonstrate respect for our teammates, and resolve conflicts quickly. We openly provide feedback and share insights. We appreciate each other's unique style, perspective, and background because those differences are valuable and make the team stronger.
What is "Strengthen the Team"