Operations
This department plays an important behind-the-scenes role and handles many of the bank’s daily processing tasks such as wires, return checks, chargebacks, and exceptions.
Who is Deposit Operations?
This team works to prevent money laundering, terrorism financing, and suspicious criminal activity.
Who is BSA?
Lending is a major source of this for the bank.
What is income or revenue?
Wealth Management while part of SSB&T is its own what.
What is division?
A customer comes into the branch wanting to purchase a home. They would need to talk to this department.
Who is Mortgage?
This team helps customers with the interactive teller machines.
Who is ITM?
This team ensures the bank follows all laws and regulations. They also write policies.
Who is Compliance?
This leadership group oversees branches and has approval authority, connecting branch activity to lending decisions.
Who are Regional Presidents?
Wealth Management support customers through.
What is long‑term financial planning, legacy planning, and investment strategies?
A branch employee has a question about how to process an unusual transaction. They need guidance on procedure.
This team reviews accounts, processes returns or payments and ensures all of this type of activity follow regulations.
Who is Overdraft?
Risk exists primarily to protect: the bank, its customers, and this critical element.
What is trust?
This team is the behind‑the‑scenes specialists who handle loan processing, booking, documentation, funding, and servicing.
Who is Loan Operations?
Wealth Management builds what kind of relationships with customers?
What is long-term or generational?
Unusual account behavior is detected that may indicate fraud or suspicious activity.
Which area ensures it is reviewed and addressed?
Who is Fraud and / or BSA?
This team ensures new projects such as building and new equipment are completed timely and successfully.
Who is Facilities & Capital Projects?
If a customer has unauthorized activity on their account, they would contact this department.
Who is Fraud?
This team checks to ensure loans are checked to ensure they meet all the rules and documentation standards.
Who is Quality Control?
The team helps manage assets on behalf of clients, families, and beneficiaries.
Who is Trust?
A customer wants to expand their small business and needs funding.
Which part of the bank helps make this possible?
Who is lending?
Name one reason Operations is so important.
What is:
Name one reason why Risk is important.
What is:
Name one reason why Lending is important.
What is:
• fuels local economic growth by helping business to grow or through community development loans
• strengthens community development
• helps families buy homes
• supports small businesses
• generates interest income for the bank
• builds ongoing, trust based customer relationships
Name one reason Wealth Management is so important.
What is:
A customer is wanting to start planning for retirement. This team is the team to help.
Who is Wealth?