SSV Approach
Bringing the vibes regardless of the intensity of the business
Creating the Environment
Red Cup Day
11/14/24
Peak OTW Goal
45
Communicate Time Sensitive Information
MyDaily, PlayBuilder App
Giving honest and transparent feedback
Courage
Adapting to the changes in the business
Solving Problems in the Moment
Ice Bin Installation
11/15
Customer Connection Goal
55
MyDaily, COSD Reports
Consistently meeting goals on your shifts
Results
Ensuring the store is ready to support the demand of the business through running a CS Cycle
Running Shift w. Customers at the Core
Hawthorne and Imperial Renovation
11/25/24
All Day OTW Goal
60
Deploy an Effective Shift
Playbuilder
Having a positive mindset despite your transition
Craft and Joy
Ensuring the store is Food Safe
Running Shifts with Customers at the Core
Pay Increase Conversations Begin
12/9
Cafe Order Readiness Goal
3 Mins
To ensure Order Readiness and Avoid Bottlenecks
DPM
Collaboration and recognition with your peer
Belonging
Creating the Environment
Freebie
Freebie
Mobile and Delivery Goal
5 Minutes
Planning your Shift
Playcaller App
Name all of our Values
Craft, Joy, Belonging, Results, Courage